IT Support Technician

KBR

3d • Onsite

About The Position

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this role, you will provide end-user IT support that enables daily operations and mission success.
Why Join Us?
Innovative Projects: Support IT environments that enable mission-critical work.
Collaborative Environment: Be part of a team that values responsiveness, teamwork, and customer service.
Impactful Work: Ensure users have reliable, secure access to the tools they need.

Requirements

• Active TS/SCI with a Polygraph
• Bachelor's degree
• Minimum of 5 years relevant experience
• Experience providing hands-on IT support in a desktop or service desk environment.
• Strong troubleshooting skills for hardware, software, and basic network issues.
• Working knowledge of Windows operating systems and common productivity tools (e.g., Microsoft Office).
• Familiarity with user account management, permissions, and directory services (e.g., Active Directory).
• Ability to communicate technical information clearly to non-technical users.
• Experience documenting technical issues, resolutions, and procedures.
• Ability to manage multiple support requests in a fast-paced environment.
• Attention to detail and strong customer service skills.
• Ability to lift and move equipment weighing up to 20 pounds.

Nice To Haves

• Previous experience supporting a government or defense contractor environment.
• Familiarity with basic server administration or endpoint management tools.

Responsibilities

• Provide desktop, peripheral, and user access support for office personnel, resolving hardware, software, and connectivity issues.
• Install, configure, and maintain desktop systems, laptops, printers, and standard business applications.
• Administer user accounts, permissions, and access controls in accordance with IT policies and security requirements.
• Respond to service desk tickets, diagnose technical problems, and resolve or appropriately escalate issues.
• Track IT assets, support equipment moves and upgrades, and maintain accurate inventory records.

Benefits

• KBR offers a selection of competitive lifestyle benefits which could include a 401(k) plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending accounts, disability, paid time off, or flexible work schedules.
• We support career advancement through professional training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees