ITSP- Tyler TX

TEKsystems • Tyler, TX

6d • $20 - $25 • Onsite

About The Position

The IT Support Technician provides escalated IT support to internal employees, implementing, maintaining, and enhancing IT infrastructure, including security policies and enforcement of company standards. Using IT best practices and ServiceNow or Halo platforms, the role focuses on warehouse operations, hardware support, and deployment and troubleshooting of desktop and laptop computers, handheld scanners, industrial-size printers, and network infrastructure. The position supports Windows 10 and 11 workstations in networked office and plant-floor environments. It is fully onsite in Tyler, Texas, and works second shift, 3 p.m. to 12 a.m. Overtime and Saturdays are required when scheduled.

Requirements

• PC deployment or imaging experience is required.
• Experience troubleshooting workstations, applications, peripherals, handheld devices, TCP/IP, and printers.
• Ability to provide desk-side Windows 10 and Windows 11 workstation support in networked office and plant-floor environments.
• Availability to work second shift, 3 p.m. to 12 a.m., and overtime and Saturdays when scheduled.

Nice To Haves

• Experience with Microsoft Intune and Autopilot for deployment.

Responsibilities

• Provide escalated IT support to internal employees.
• Implement, maintain, and enhance IT infrastructure, including security policies and company standards.
• Support warehouse operations and hardware.
• Deploy and troubleshoot desktop and laptop computers, handheld scanners, industrial-size printers, and network infrastructure.
• Provide desk-side Windows 10 and Windows 11 workstation support in networked office and plant-floor environments.
• Troubleshoot workstation, application, peripheral, handheld-device, TCP/IP, and printer issues.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Savings Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Education Level: No Education Listed