IT Support Technician

First National Bank Texas•Tempe, AZ

1d•Onsite

About The Position

Responsible for maintaining all PC Systems, peripheral devices and associated infrastructure used by First Community Services and supported organizations. Responsible for life-cycle management of the desktop and branch infrastructure ensuring adequate inventories and service levels are maintained. Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction. Effectively translate user requests, business needs and technical specifications into formal written documentation. Provide second level support for all hardware and software escalations from the helpdesk. Responsible for hardware procurement; including placing orders though purchasing tools for PCs and hardware peripherals and management inventory of those items. Conduct independent research on computer products (trends in technology) in support of PC procurement and development efforts. Evaluate cost benefit analysis of products and recommend hardware and installation products for purchase. Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors. Use discretionary judgment in planning, scheduling and executing computer equipment installations, imaging, upgrades and replacement projects. Proactively assess employee capacity to ensure appropriate level of hardware inventory to meet business needs. Act as liaison between the other support groups within the IT infrastructure to ensure proper communication about new user services and/or problems with existing user services is taking place. Effectively translate user requests, business needs and technical specifications into formal written documentation. Must be available to participate in off hours support activities and on-call rotation. Assignments and position level based on experience. Travel up to 50% to meet the needs of the business (to include overnight travel). Regular and predictable attendance and punctuality. Other duties as assigned.

Requirements

Associate in computer science or PC related certification preferred.
At least 18 years of age.
3-5 years of PC Support related experience.
Knowledge of commonly used concepts, practices, and procedures for the PC/LAN Support Department.
Strong working knowledge of Microsoft Operating Systems and Microsoft Office products.
Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers.
Experience leading various desktop related projects.
A working knowledge of x86 computer hardware and peripheral devices.
Knowledge of networking principles, cabling, and TCPIP protocol.
Experience with installation of Operating Systems and PCs.
Basic knowledge of inventory systems, LAN/WAN technology, and PC/Printer maintenance.
Understanding of Binary and Hex numbering systems.
Ability to travel, including some overnights and weekends.
Must successfully pass background investigation.
Ability to get along with co-workers and work effectively in a team environment.

Responsibilities

Maintaining all PC Systems, peripheral devices and associated infrastructure.
Life-cycle management of the desktop and branch infrastructure.
Performing hardware diagnostics and coordinating repairs.
Translating user requests, business needs and technical specifications into formal written documentation.
Providing second level support for hardware and software escalations.
Hardware procurement, including placing orders and managing inventory.
Conducting research on computer products and evaluating cost-benefit analysis.
Maintaining vendor relationships and serving as a liaison with third-party support.
Planning, scheduling, and executing computer equipment installations, imaging, upgrades, and replacement projects.
Assessing employee capacity to ensure appropriate hardware inventory levels.
Acting as a liaison between support groups within the IT infrastructure.
Participating in off-hours support activities and on-call rotation.
Traveling up to 50% to meet business needs, including overnight travel.