IT Support Technician - Entry Level
About The Position
We are currently seeking an entry-level IT Support Technician to provide technical assistance to employees, troubleshoot hardware and software issues, and support day-to-day IT operations. The ideal candidate is dependable, customer-service oriented, has a strong interest in technology, and possesses good problem-solving skills with a willingness to learn and grow. This posision is primarily office-based with occasional need for on-site or remote support. You will interact with users through multiple channels (phone, email, chat, in-person) and collaborate with IT team members and vendors. This position may occasionally require flexible hours or on-call support. Diversity and inclusion are foundational principles at NHCC. We are committed to providing accessible, equitable, and culturally competent mental health care to individuals of all backgrounds and experiences. NHCC values diversity and and encourage applicants from all backgrounds to apply!
Requirements
- Basic knowledge of Windows operating systems and general computer operations.
- Ability to troubleshoot common hardware, software, and user issues.
- Basic computer hardware troubleshooting and repair skills, including desktops, laptops, monitors, printers, and other peripherals.
- Familiarity with IT ticketing/help desk systems for tracking, documenting, and resolving support requests.
- Basic understanding of networking concepts, including Wi-Fi, TCP/IP, DNS, DHCP, and VPNs.
- Basic understanding of user accounts, passwords, permissions, and access management.
- Basic knowledge of Microsoft 365 applications and services.
- Basic knowledge of Microsoft Azure and cloud-based services.
- Basic knowledge of Microsoft Intune and Mobile Device Management (MDM) concepts.
- Must be at least 21 years of age.
- Valid non-restricted AZ Driver's License.
- Valid non-restrictive Level 1 AZDPS Fingerprint Clearance Card (or willing to obtain).
- A high school diploma or a high school equivalency diploma.
- Relevant experience with IT Systems.
- Basic understanding of computer hardware, operating systems (e.g., Windows, Google Suites), software applications, and networking concepts.
- Ability to analyze and resolve technical issues efficiently.
- Clear verbal and written communication to explain technical information to non-technical users.
- Strong interpersonal skills with patience and professionalism in user interactions.
- Ability to manage multiple tasks, track issues, and follow up thoroughly.
- Willingness to learn new technologies and adjust to evolving IT needs.
- Ability to complete criminal history self-disclosure affidavits and obtain an Arizona Department of Public Safety (DPS) Level 1 Fingerprint Clearance Card, which involves a state and federal criminal background check.
Nice To Haves
- CompTIA A+ or similar IT certification.
- Experience with Microsoft Entra ID (formerly Azure Active Directory).
- Understanding or familiarity with an MDM platform, such as Microsoft Intune.
- Previous internship, school, lab, or work experience providing technical support.
- Experience imaging, configuring, deploying, or setting up computers and mobile devices.
- Additional knowledge of networking, hardware, or other IT systems is a plus.
Responsibilities
- Provide technical assistance to employees.
- Troubleshoot hardware and software issues.
- Support day-to-day IT operations.
- Interact with users through multiple channels (phone, email, chat, in-person).
- Collaborate with IT team members and vendors.
- Install, configure, update, and maintain computer hardware and software.
- Accurately document technical issues, troubleshooting steps, and resolutions.
- Prioritize multiple support requests and manage time effectively.
Benefits
- $23–$27/hr based on education and experience in the behavioral health field
- 100% company‑paid medical insurance after 30 days (effective first of the following month)
- Dental & Vision Insurance
- Company‑paid Disability & Life Insurance
- PTO, Paid Holidays, 403(b) with match
- Tuition Assistance & Licensure Reimbursement
- Discounted daycare (Tempe)
- Pet Assistance
- PSLF‑qualifying employer
- Access to company fleet vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
