IT Desktop Support Analyst - Entry Level

Ideatek Telcom LLC•Wichita, KS

About The Position

IdeaTek is seeking an IT Desktop Support Analyst to provide Tier I support, manage tickets, assist users, and learn on the job. This role is ideal for individuals early in their IT careers, especially those transitioning from other fields, who possess technical aptitude and a desire to enter the IT industry. The ideal candidate is reliable, remains calm under pressure, and is enthusiastic about technology.

Requirements

A minimum of 1 year IT support experience This includes hands on experience such as home labs, personal tech projects, internships, or help desk work.
Excellent interpersonal and communication skills—calm, clear, and customer-first
Strong problem-solving abilities and the drive to take initiative
Comfortable navigating systems and tools with a curiosity to learn more

Nice To Haves

College degree in IT, computer science, or related coursework
Ability to calmly listen and resolve internal IT issues for our employees
Positive mindset with a sense of urgency and follow-through
Interest in networking, systems, or security concepts

Responsibilities

Provide friendly, fast Tier I support via the internal IT ticket queue — troubleshooting hardware and software issues.
Review, prioritize, and resolve tickets, escalating appropriately when needed.
Manage new hire onboarding — from account setup, access permissions, to workstation preparation.
Create and maintain user accounts, permissions, and access controls in accordance with company policies.
Set up, configure, and support systems, software applications, and routine upgrades.
Document and update standard operating procedures to ensure consistency and scalability.
Assist with hardware, software, and infrastructure changes across the organization.
Collaborate with team members and internal customers while supporting IT process improvements and small projects.