IT Support Technician - Dental IT, 365 & Networking

Proactive Technology Management•Paterson, NJ

12d•Hybrid

About The Position

Proactive Technology Management is looking for an experienced IT professional in the Newark area to join their team. This role is for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. The company offers a defined, upward path with opportunities for increased responsibility and compensation. This position involves working closely with a single client supporting multiple locations around Paterson/Newark. The role is full-time, located in or around Paterson/Newark, with occasional travel required to client locations in the area and potentially out of state. Proactive Technology Management emphasizes a fun, team-based approach with continuous learning and a defined career development path (Technician -> Integrator -> Engineer -> Consultant). As technicians grow, they may become Primaries, taking charge of larger clients and guiding purchasing decisions, equipment setup, and service implementation. This role requires a love for helping people with technology and excellent communication skills. The position is hiring at the Integrator level, with a hybrid schedule involving remote troubleshooting and on-site visits as needed. Experience at or above Tier 3-level support or in a specialist role for 4+ years is preferred. Primary technicians work directly with clients and other IT professionals, requiring strong interfacing and problem-solving skills.

Requirements

5+ years of Office 365 and Windows Server experience
5+ years of Firewall troubleshooting experience (Sophos, Cisco, SonicWall, Watchguard)
5+ years of Network Setup experience (installing AP's, switches, and firewalls)
Extensive experience in virtualization and networking
Above and beyond customer service