Jr. IT Support Technician

HH Global•Chicago, IL

1d•Hybrid

About The Position

We are seeking a motivated Junior IT Support Technician to provide first-line technical support for end users across Microsoft Windows and Apple Mac environments. The successful candidate will assist with device deployment, user account administration, endpoint management, and troubleshooting using Microsoft Entra ID, Microsoft InTune, and JAMF. This role is ideal for someone with 1-3 years of IT support experience looking to develop their skills in a modern cloud-managed environment. Reporting directly to the IT Manager Americas, and working alongside team members based in Chicago, IL. This will be a hybrid position based in Chicago, IL on site at the client. This role will be required to be in office 2-3 days per week, with the ability to work from home the remaining days. Applicants must be authorized to work in the United States without employer sponsorship, now or in the future.

Requirements

Bachelor’s degree in Information Technology or a related discipline and/or equivalent work experience.
1-3 years of experience in an IT Helpdesk or Desktop Support role.
Hands-on experience supporting Windows 11, Apple macOS, mobile devices (both iOS and Android).
Experience administering Microsoft Entra ID and Microsoft InTune.
Familiarity with Microsoft 365 applications.
Basic understanding of TCP/IP networking, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Knowledge of Active Directory and Group Policy is beneficial.
Strong problem-solving, communication, and customer service skills.
Ability to prioritize multiple support requests in a fast-paced environment.

Nice To Haves

MS Certification preferred
Apple Mac Certification preferred

Responsibilities

Provide first-line technical support for Windows and macOS devices.
Configure, deploy, and troubleshoot Windows PCs, Apple Mac, and mobile devices.
Manage user accounts, groups, and permissions using Microsoft Entra ID (Azure AD).
Enroll, configure, and manage endpoints using Microsoft InTune.
Install, configure, and support Microsoft 365 applications.
Diagnose and resolve hardware, software, network, printers, and connectivity issues.
Perform software installations, updates, and security patching.
Assist with onboarding and offboarding of employees, including device provisioning and account setup.
Maintain accurate documentation of incidents, procedures, and asset inventory.
Procure hardware through approved suppliers and assist with software licenses.
Escalate complex technical issues to senior IT staff and other teams when required.
Deliver excellent service level agreements (SLAs).
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.