IT Support Technician

Sterling Labs•Des Plaines, IL

12d•Onsite

About The Position

Sterling Labs (Environmental Monitoring & Technologies, LLC) is a DoD, NELAP, ANAB, and AIHA-accredited environmental laboratory providing high-integrity analytical data through state-of-the-art technology and validated testing methodologies. For more than 40 years, our work has supported initiatives that protect human health and the environment. Our success is built on client partnerships and scientific excellence. We collaborate with environmental consultants, engineering firms, and government agencies to deliver reliable, timely analytical results that support regulatory compliance and environmental stewardship. From wastewater testing in the greater Chicago area to nationwide projects with Department of Defense partners, our commitment to quality and innovation continues to drive our growth. When you join Sterling Labs, you become part of a team of scientists, professionals, and technical specialists who share one purpose: WE PRESERVE THE PLANET TO PROTECT THE FUTURE This purpose shapes our culture, drives our decisions, and guides how we serve our clients and support one another. We believe that meaningful progress comes from integrity, collaboration, and a shared commitment to improvement—principles that are reflected in our core values. Our Core Values Integrity in Everything We Do -We act with honesty, transparency, and accountability. Customer Focused - We prioritize our clients’ needs and value their feedback. We are never satisfied - We seek better ways to serve our clients and support our employees through innovation and growth. At Sterling Labs, we know our employees are the foundation of our success. We strive to provide a supportive, inclusive, and growth-oriented workplace where every individual is encouraged to learn, innovate, and advance.

Requirements

Associate degree in Information Technology, Computer Science, or a related field.
Relevant certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified IT Professional) are advantageous.
Proven experience as an IT Technician or in a similar role, preferably within a laboratory.
Proficiency in managing and troubleshooting Microsoft, Apple, and Android devices.
Familiarity with network management and system security.
Ability to learn and support specialized laboratory software and equipment.
Excellent problem-solving abilities.
Strong communication and interpersonal skills.
Ability to work independently with minimal supervision.
Attention to detail and strong organizational skills.
Prolonged periods of sitting at a desk and working on computers, servers, or network systems.
Frequent standing, walking, bending, reaching, and handling cables or hardware during installation and maintenance tasks.
Must be able to lift, carry, and move computer equipment, monitors, and related devices weighing up to 40 pounds using proper lifting techniques.
Must be able to safely use ladders or step stools for accessing network cables, server racks, or mounted hardware.
Frequent use of hands and fingers to handle, connect, and operate computer components, tools, and diagnostic equipment.
Ability to visually inspect wiring, hardware, and connections with precision; specific vision abilities include close vision, color vision, depth perception, and the ability to adjust focus.
Must be able to communicate clearly with team members, vendors, and other departments in person, over the phone, and via electronic communication.
Must adhere to all lab and electrical safety protocols when working near laboratory instruments or data equipment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Relevant certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified IT Professional) are advantageous.

Responsibilities

Set up workstations with necessary hardware and software components.
Install and configure operating systems and applications according to specifications.
Ensure all computer hardware, including peripherals, are functional and up-to-date.
Provide technical support to staff for hardware, software, and network issues.
Diagnose and resolve technical problems promptly to minimize downtime.
Maintain records of repairs and fixes for future reference.
Assist in integrating lab instruments with systems and the LIMS.
Coordinate with external vendors for equipment installation, maintenance, and repairs.
Keep track of IT equipment distribution and maintain an accurate inventory.
Schedule and oversee regular maintenance to ensure optimal performance.
Regularly assess the condition of IT equipment and identify needs for upgrades or replacements.
Report to the Lab Safety Manager regarding IT-related safety and compliance issues.
Document and communicate maintenance schedules and any changes in equipment status.
Set up and support various devices for staff use.
Ensure all devices are secure and comply with company policies.
Provide training to staff on the effective use of these devices.