IT Support Technician

HEICO Corporation•Tempe, AZ

5h•Onsite

About The Position

The mission of every Robertson employee is to execute their responsibilities with the #1 goal of saving and protecting the lives of service members across the globe. The Information Technology (IT) Support Technician is responsible for the support of end users and the technology they use. Support requests are received via email, phone, help desk tickets and/or in person. Tasks will include hardware and software installation and troubleshooting on laptops and desktops. The Information Technology (IT) Support Technician will have escalation channels both within the organization as well as external channels to vendors and manufacturers.

Requirements

An Associate’s degree in a computer related field or related discipline; a minimum of two (2) years relevant experience as an IT Assistant or IT Help Desk in a business setting, or related field; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Technical knowledge of the techniques and procedures of software and hardware support and troubleshooting for multiple users
One (1) year end-user support experience in a corporate business environment
Understanding of installation, configuration and troubleshooting processes for software, hardware, wiring, networking and peripheral equipment
Experience with MS Office Suite (Excel, Word, Outlook, PowerPoint; Project, Access and Visio as required)
Mathematical understanding consistent with the position requirements
Ability to read, write and communicate clearly and effectively in English
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to use various tools to identify and solve problems
Strong customer service and company culture/ reputation orientation

Nice To Haves

Experience with or certification in the one or more of the following: SQL, Oracle or similar database technologies
ERP Software
Scripting languages (.Net, Java, C#, PowerShell, )
Public speaking for training sessions

Responsibilities

Work closely with, and at the direction of, the Director, IT to perform daily tasks related to the support and maintenance of, and collaboration with, technology users in every
Become familiar with IT technologies, solutions, and network designs specific to
Install and support peripheral IT hardware such as monitors, keyboards
Manage and track progress of issues via a Help-Desk ticket management
Install, configure, upgrade and troubleshoot approved software packages such as Windows, Office, and other business applications.
Performs hardware troubleshooting, replacement, and upgrades to existing computer equipment as needed.
Effectively present information and respond to questions from
Provide telephone, in-person and online support to end-
Perform virus and malware
Provide updates, status and completion information to managers and/or users, via voice, e-mail or in-person communication.
Escalate problems to software or hardware venders when
Provide initial training on systems and
Rotate and log back-up
Identify and resolve problems in a timely manner; gather and analyze information skillfully; proactively look for ways to improve and promote quality and demonstrate accuracy and thoroughness in work product
Adhere to Export Control and Technology Control Plan (TCP) as applicable to job function
Adhere to Compliance Plan and Employee Policy Manual