Peoples Bank IT Support Technician

Peoples Bank WA•Bellingham, WA

12d•Hybrid

About The Position

As an Information Technology Support Technician, you will provide technical support and service to all Peoples Bank employees for their daily hardware and software needs, troubleshooting problems, and advising on the appropriate action. You will work in a fast-paced environment using knowledge and tools to support the users from the ground up, requiring interest in learning new tools and applications and will use that knowledge as part of a team effort of IT support.

Requirements

An associate’s degree in IT.
An IT Certification, e.g. CompTIA A+, CompTIA Network+.
A minimum of 1-2 years of customer service in Information Technology or a combination of experience and education in IT.
Strong people skills and the ability to quickly and accurately diagnose problems and develop solutions with a positive attitude.
Ability to understand and comprehend new technology innovations and teach these concepts.
Ability to work and think quickly under pressure.
Proficiency in using the latest version of Microsoft products.
Working knowledge of the Bank’s computer network infrastructure and procedures.
Ability to work with minimal supervision and have excellent organizational, problem-solving, and decision-making skills.
Strong interpersonal skills including professional etiquette and service mentality.
Skilled at business communication, both verbal and written.
Strong professional demeanor and high regard for confidentiality.
Ability to travel to other Peoples Bank locations and off-site for work, meetings, and/or training as required.
Ability to model the Peoples Bank Mission, Vision, and Values.

Responsibilities

Resolving requests for support from Peoples Bank employees, taking ownership of and responsibility for requests and prioritizing them by following established departmental and organizational procedures and service level agreements.
Investigating faults, problems, and other requests for support while obtaining all pertinent information and documenting progress while working towards a resolution.
Ensuring that systems used by the department, such as the asset inventory and ticketing system, are kept up-to-date and as accurate as possible.
Participating in Identity Access Management (IAM) activities, including, but not limited to, provisioning, changing, and deprovisioning user accounts and system access.
Participating in hardware lifecycle activities, such as imaging, sanitizing, and deploying computers to bank employees.
Undertaking other duties as may be reasonably required within the position's general level of responsibility and scope, as determined by IT Management.
Providing timely responses to client and management requests.
Status updates on such requests need to be provided regularly.
Following set policies and procedures when assisting clients to ensure proper handling of requests.
Staying current with system information, changes, and updates.
Informing management of recurring problems.
Participating in the Extended Support rotation one week per month.