IT Support Technician

Total Productive Staffing • Valencia, CA

15h • Onsite

About The Position

This is a Temp-to-Full-Time IT Support Technician role focused on setting up, configuring, and deploying computer hardware and software, providing first-line helpdesk support, and coordinating with an external Managed Service Provider (MSP). The role involves managing IT assets, assisting with employee onboarding and offboarding, and supporting physical IT infrastructure.

Requirements

• 1–3 years of experience in an IT support or helpdesk role
• Proficiency with Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint)
• Familiarity with basic networking concepts (IP addressing, Wi-Fi, printers)
• Experience with computer imaging and deployment tools
• Strong communication skills and a reliable, professional attitude
• Ability to work independently on-site with minimal supervision

Nice To Haves

• CompTIA A+ certification is an asset

Responsibilities

• Set up, configure, and deploy computers, printers, and peripherals
• Provide first-line helpdesk support for staff (hardware, software, connectivity issues)
• Escalate intermediate and advanced issues to the external MSP/MSSP team and serve as on-site hands for remote diagnosis and resolution
• Manage IT asset inventory, equipment tracking, and basic documentation
• Coordinate with the MSP team on scheduled maintenance, patching windows, and hardware replacements
• Assist with onboarding/offboarding setup for new and departing employees
• Support cabling, hardware moves, and physical infrastructure tasks as directed
• Carry out additional operational or administrative tasks as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed