IT Support Technician

Chameleon Integrated Services•Scott AFB, IL

75d•Onsite

About The Position

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward thinking candidates that have strong experience in operational support and can help take to the next level in a pro-active stance. Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U. S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.

Requirements

Knowledge of Windows 11 support & technical troubleshooting skills
Knowledge of all Microsoft Office 365 applications and Microsoft Teams
Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
Candidate must be reliable, on-time and able to complete tasks by target dates
Maintain a professional work ethic & demeanor
Excellent organization & time management skills
Candidate must be self-motivated, driven to learn with a focus on continuous improvement
Lift 50+ pounds of equipment
Secret security clearance with Top-Secret eligibility

Responsibilities

Provides input to deliverables as required
Provision user’s accounts.
Work with Global Service Desk to resolve/solution and track open service tickets
Provide Level-2/3 support and troubleshooting to resolve issues.
Provide end user desk setups (cube moves)
Provide Command Level AV support (run DCS and GVS meetings)
Have the ability to configure, manage, and administer nuances of M365 Teams and the integration of M365 Teams as a primary source of organizational collaboration.
Responsible for completing room setup for these meeting/conferences/town hall meetings/training classes. Setup shall include configuring and testing all A/V aspects of the event (phones, VTC, audio, network connectivity, etc.).