IT Support Technician
About The Position
Culmen International is seeking a General IT Support Technician to support the Naval Medical Research Unit–Dayton (NAMRU-D) Administrative Support Program at Wright-Patterson Air Force Base in Dayton, Ohio. As part of a government-managed and led IT team, the technician will assist in monitoring, opening, assigning, updating, and closing command trouble tickets in up to four (4) separate ticketing systems. They will also assist in installing command desktop software and provide customer desktop support for Windows, Apple iOS, and various Linux distributions workstations. Additionally, the role involves coordinating with hardware technicians and software administrators for Level 2 or Level 3 support, assisting with the command’s compliance and implementation of Cybersecurity Certificate to Operate (CTO) processes, maintaining command software licensing records, deploying software packages, and tracking all command IT requests through the appropriate trouble ticketing system.
Requirements
- Active Secret Clearance
- High School Diploma
- Minimum of 2 years’ experience in information technology services
- DoD 8570 IAT Level II certification
- Customer Service skills
Responsibilities
- Monitor, open, assign, update, and close command trouble tickets in up to four (4) separate ticketing systems.
- Install command desktop software and provide customer desktop support for Windows, Apple iOS, and various Linux distributions workstations.
- Coordinate with hardware technicians and software administrators when Level 2 or Level 3 support is needed.
- Assist in the command’s compliance and implementation of Cybersecurity Certificate to Operate (CTO) processes.
- Maintain command software licensing records and deploy software packages.
- Track all command IT requests through the appropriate trouble ticketing system.
Benefits
- Exceptional Medical/Dental/Vision Insurance, premiums for employees are 100% paid by Culmen, and dependent coverage is available at a nominal rate (including same or opposite sex domestic partners)
- 401k – Vested immediately and 4% match
- Life insurance and disability paid by the company
- Supplemental Insurance Available
- Opportunities for Training and Continuing Education
- 12 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
