IT Support Technician

Gustave A Larson Company•Village of Pewaukee, WI

11h

About The Position

We’re looking for a proactive, hands-on IT Support Technician with 2–5 years of real-world technical support experience in a fast-paced environment. This is not a script-driven role—you’ll be troubleshooting and resolving complex issues across desktops, laptops, printers (laser, thermal, label), mobile devices (iOS, Android, Zebra), networks, and enterprise systems. From either of our Utah locations, you will be working with an existing 4-person team, supporting tickets from any of our 55 locations. To succeed, you’ll need solid proficiency with Windows 11, Microsoft 365, Windows Server (2016/2019), Active Directory, Azure AD, VPNs, and core networking (DNS, DHCP, IP). Strong customer service skills, clear communication, and the ability to work independently without micromanagement are essential. A two-year technical degree (or current enrollment) in IT is required; certifications such as CompTIA A+, Network+, or ITIL are a plus. If you don’t bring both the technical expertise and the drive to take ownership until issues are resolved, this role won’t be the right fit. Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional and enthusiastic attitude. Under the direction of the IT Infrastructure Manager, the Help Desk Technician will be responsible for providing support for multiple operational functions for the Information Technology Department ensuring the Company’s strategic goals and service needs are achieved.

Requirements

Commitment to legendary customer service
2 to 5 years of hands-on experience in a helpdesk or technical support role
Proven ability to troubleshoot hardware, software, and network issues across PCs, laptops, mobile devices, printers, telephony systems, and other infrastructure
Proficiency with Windows 11, Microsoft 365, and server environments (Windows Server 2016/2019)
Familiarity with Active Directory, Azure AD, VPNs, ticketing systems, and basic networking (DNS, DHCP, IP addressing)
Understanding of IT asset management, data security practices, and backup procedures
Knowledge of complex multi-user systems and enterprise software applications
Excellent communication, interpersonal, and customer service skills
Strong organizational, time management, and problem-solving abilities
Able to handle multiple high-priority issues in a fast-paced, team-oriented environment
Eagerness to learn, take initiative, and work collaboratively without needing to be micromanaged
Accountability Mindset
Two-year technical degree or student currently pursuing degree/certification in Information Technology at a technical school or university required.
Understanding of technology (such as, but not limited to): Networking Active Directory DNS VoIP Exchange Windows Server Environment Backup systems

Nice To Haves

Certifications such as CompTIA A+, Network+, or ITIL are a plus
Experience in RDS Environment Preferred
Exposure and/or experience to helpdesk environment and operations are preferred.

Responsibilities

Providing support for multiple operational functions for the Information Technology Department ensuring the Company’s strategic goals and service needs are achieved.

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