IT Support Technician (Help Desk)

TEKsystems•Everett, WA

6d•$21 - $21•Onsite

About The Position

The IT Support Specialist is a customer-focused phone support role responsible for providing software and technical assistance to end users in a fast-paced environment. This position requires excellent communication and customer service skills, strong autonomy, and the ability to work independently with minimal supervision. The role is primarily focused on phone and software support, with no hardware repair or deployment responsibilities.

Requirements

Excellent communication and customer service skills
Strong autonomy
Ability to work independently with minimal supervision
Reliable transportation, with occasional travel to Everett for training and support activities.
Must be able to pass a drug (non-THC) and 7 year lived background check.
Must be a US Citizen or Green Card/Permanent Resident per end clients' contractual agreement.

Nice To Haves

Highly reliable
Self-motivated
Software-focused
Strong customer-facing communication skills
Thrive in a phone support environment
Initiative
Dependability
Commitment to delivering excellent support throughout the assigned shift.

Responsibilities

Deliver exceptional customer service and support via phone and other communication channels.
Provide troubleshooting and support for mobile devices, software applications, and PC-related issues.
Communicate effectively with customers, training room participants, IT Service Center teams, and other stakeholders.
Perform administrative tasks, including calendar management, scheduling, and email coordination.
Demonstrate strong accountability, time management, and professionalism while working independently, especially during periods of limited supervision.
Maintain a consistent customer-focused presence throughout the entire shift and ensure support coverage is uninterrupted.