IT Help Desk Technician

Sunshine House•Greenville, SC

5d•$20 - $22•Onsite

About The Position

The Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking an IT Help Desk Tech to assist our corporate information technology team! We are hiring immediately, and would love to meet you. We are looking for a friendly and professional individual to work in our corporate office in Greenville, SC. This position supports IT-related customer support to 100+ sites via help desk, email and phone.

Requirements

Minimum of one year of multi-site help desk or call center experience.
Working knowledge of basic Windows 10, Office 365 Office Suite, and iOS issues.
Working knowledge of NVR.
Computer proficiency, including with online ticketing systems and remote support tools.

Nice To Haves

Relevant industry experience a plus.
Strong customer focus with superior customer service skills.
Ability to listen and troubleshoot effectively.
Excellent verbal and written communication skills.
Ability to interact effectively with employees at all levels of the organization.
Ability to learn and take initiative to solve problems in a fast-paced environment.

Responsibilities

Respond to inquiries, concerns and requests about IT issues in a prompt and professional manner.
Gather information and determine the issue by evaluating and analyzing symptoms.
Diagnose and resolve issues by using pre-established protocols; redirect issues to appropriate resources, as needed.
Identify and escalate priority issues per center’s needs.
Accurately process and record calls; maintain accurate and thorough records in database.
Follow up with centers to verify issues have been resolved. Correct any open issues.
Proactively provide solutions to streamline and upgrade the problem resolution process.