IT Support Technician
About The Position
Helpt is seeking multiple IT Support Technicians to join the team, focused on driver and fleet technology support. At Helpt, we provide 24x7x365 on-shore white-labeled technical support on behalf of a range of companies in MSP, Technology, and Product Support sectors. Their clients rely on Helpt for support at all hours, including trucking and fleet operations that need their drivers up, running, and compliant. In this role, you will be the calm voice on the other end of the line when a driver's ELD, tablet, or dashcam is giving them trouble—troubleshooting it fast so dispatch can stay focused on freight instead of phone calls.
Requirements
- Excellent verbal communication skills (often the phone will be your only tool)
- Exhibits outstanding organizational skills with a keen eye for detail
- Motivated self-starter (We want to see a passion for technology and support)
- L1 Technical Experience in a Helpdesk Environment
- Strong troubleshooting skills (Home-lab counts, tell us about yours)
- Customer service oriented (you have to be delighted by helping people)
- Familiarity with the modern Windows family of operating systems
- Familiarity with the modern Mac family of operating systems
Nice To Haves
- An innate desire to see all printers launched into the sun
- A healthy patience for Bluetooth pairing screens that refuse to cooperate
- Prior experience with ELD/telematics platforms (Geotab, Samsara, Motive, or similar) is a big plus, but not required — we'll teach you the fleet-specific stuff if you bring the support instincts
Responsibilities
- Be excellent and friendly at all times to drivers, dispatchers, and fleet clients alike
- Receive inbound driver and fleet technology support calls — ELD logins, tablets, dashcams, connectivity, and more
- Provide technical support through service, troubleshooting, and empathy
- Know when a device needs to be replaced rather than restarted, and manage that process (vendor coordination, RMA, shipment tracking) without pulling dispatch into it
- Document things clearly — your notes might matter for a driver's Hours of Service or DVIR record, so precision counts
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance and certification reimbursements
- Vision insurance
- Overtime opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
