IT Support Technician - Second Shift

Certified Collectibles Group • Sarasota, FL

3d • $50,000 - $60,000 • Onsite

About The Position

CCG is currently looking for an IT Support Technician to join our IT Department in our Sarasota, FL offices. This role will provide technical support and maintain IT systems for our fast-paced domestic and international multi-company organization. Certified Collectibles Group (CCG) is a global leader in the fast-growing collectibles market. Founded in 1987, CCG provides third-party authentication and grading services that protect the integrity of the hobby and empower confident buying and selling decisions. To date, more than 110 million coins, banknotes, comic books, magazines, trading cards, sports cards, stamps, video games & home videos, and autographs have been certified by CCG. Trusted by collectors and dealers worldwide, CCG has locations in the United States, United Kingdom, Germany, United Arab Emirates and China.

Requirements

• Excellent interpersonal communication skills, including the ability to communicate between technical and non-technical personnel.
• Technical competence supporting Windows, Mac, hardware (desktops, laptops, mobile devices, servers), Microsoft Office Suite, and standard packaged software solutions.
• Proven time management skills with ability to meet urgent and overlapping deadlines.
• High attention to detail and strong organizational skills to manage multiple clients and projects.

Nice To Haves

• A+ certification or equivalent skill level preferred.
• Availability to travel monthly to tradeshows.

Responsibilities

• Answer Help Desk calls and emails, and create tickets to track issues.
• Monitor and resolve support cases submitted via email and web portal.
• Set up and maintain IT asset inventory.
• Facilitate creation and maintenance of IT documentation.
• Assist with coordination of large-scale IT projects.
• Maintain documentation of maintenance work and issues when necessary.
• Provide technical support to local and remote office users as needed.
• Participate in after-hours/on-call support rotation as required.

Benefits

• Medical, Vision, and Dental Insurance
• PTO & Paid Holidays
• 401(k) retirement plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed