IT Support Technician 1

GREATER LAWRENCE COMMUNITY ACTION COUNCIL INC•Lawrence, MA

4d•Onsite

About The Position

The IT Support Technician provides desktop support and general maintenance for GLCAC desktop computers as well as basic support for other IT systems such as telephones, copiers and other IT equipment. The IT Support Technician will provide support with the configuration and management of cloud applications.

Requirements

Bachelor’s degree in computer science field with 3 years of experience in IT support
Experience with Windows 10, 11, Office 365, Mac hardware and software.
Ability to communicate technical information, both verbal and written, to a wide range of end-users
PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Maintains quality customer service skills, a strong work ethic, and is a team player with the ability to work independently.
Must possess above average organization skills, excellent communication skills, and can demonstrate problem solving skill
Relevant and recent IT certifications (ie. CompTIA, MSCP, CCNA, etc.)
Must have a suitable CORI and SORI completed within the first thirty (30) days of employment.
Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC’s clientele, to support the agency’s mission of building a more diverse, equitable and inclusive organization for employees and clients alike.

Responsibilities

Provide end user support in diagnosing / repairing PC hardware and software problems.
Provide end user support to assist staff in increasing efficiencies using computer, copier and telecommunications equipment.
Setup and installation of desktop computers.
Establishing a preventive maintenance program including virus checks, update virus software, load software patches, performing operating system upgrades and utilities.
Handle inquiries from staff on computer related questions (Help Desk Information)
Maintain IT hardware inventory including computers, copiers and other network devices.
Assist IT with setup and training of staff with telecommunication equipment.
Respond to help desk request from users and update the progress and resolutions in the help desk system in a timely manner.
Assist IT team in the maintenance and updating agency internal and external platforms
Maintain IT hardware inventory including computers, copiers and other network devices.
Provide end user training on agency supported software and desktop OS software.
Other IT related tasks as needed.