IT Support Technician - Level 1

Expert Institute • Milwaukee, WI

1d • Onsite

About The Position

We are seeking a highly organized and customer-focused Level 1 IT Support Technician to serve as the face of IT for our growing team. As the first point of contact for technical support, you will take ownership of our daily helpdesk queue, hardware deployment, and employee onboarding orientations/setup. By resolving day-to-day technical challenges, you will ensure our employees have the tools they need to succeed, while working closely with the IT Manager to build out documentation and scale our IT operations.

Requirements

• 1–3 years of experience in an IT Helpdesk, Desktop Support, or highly technical customer service role.
• Strong familiarity with troubleshooting Windows and macOS hardware and operating systems.
• Excellent interpersonal skills with the ability to communicate technical concepts clearly and patiently to non-technical users.
• Highly detail-oriented, especially regarding inventory tracking and following precise setup checklists.
• Ability to handle a high volume of walk-ups and messages with a calm, methodical approach.

Nice To Haves

• Experience with ticketing systems (Atera preferred).
• Experience with endpoint management tools (e.g., Jamf, Action1).

Responsibilities

• Field and resolve up to 95% of daily IT requests via Google Chat, Atera ticketing, email, and in-person walk-ups at the Milwaukee office.
• Respond to Atera device alerts and escalate complex issues to the IT Manager when necessary.
• Prepare and deploy new Windows (ThinkPad) and Apple (MacBook/iPad) devices.
• Ensure workstations, docking stations, monitors, and peripherals are fully stocked, configured, and ready for new hires before their start dates.
• Maintain a meticulous real-time inventory of all physical IT assets.
• Take ownership of the asset recovery process, ensuring all company equipment is promptly returned when an employee leaves the company.
• Lead the IT portion of new hire orientations, walking new employees through basic hardware usage, ticketing procedures, and general technology best practices.
• Collaborate with the IT Manager to continuously write, update, and organize internal IT documentation, standard operating procedures (SOPs), and user-facing guides.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed