IT Support Technician

Wolf Consulting, LLC • Monroeville, PA

5d • Hybrid

About The Position

Wolf Consulting, LLC is seeking an experienced IT Support Technician (Tier 2/Tier 3) to join their quickly growing managed service team. This person should have at least five years of hands-on IT experience, enjoys working in a team environment, and thrives on mentoring less experienced team members. This is a hybrid position. After the initial onboarding and training period, this person will work two days per week in our office in Monroeville and three days per week remotely from a home office.

Requirements

• At least five years of hands-on IT experience
• Enjoys working in a team environment
• Thrives on mentoring less experienced team members

Nice To Haves

• 5+ years of experience in the support of a variety of Microsoft networks for small and mid-size businesses.
• Associates or Bachelor’s degree in Information Technology, or have equivalent IT support experience, certifications, and/or training.
• Relative industry certifications including Microsoft, CompTIA, etc.
• Familiarity with ConnectWise or similar ticketing system for time and record keeping.
• Excellent customer service skills and initiative to go the extra mile for our clients and team members.

Responsibilities

• User and computer account maintenance
• Microsoft Windows Server infrastructure and storage
• Microsoft 365 and Office 365 implementation and support
• Microsoft Azure implementation and support
• Familiar with remote management and monitoring tools
• Familiar with scripting and automation
• Backups, disaster recovery, and business continuity
• Cyber Security
• Firewalls, Switches and Wireless Access Points

Benefits

• 100% employer paid medical, vision and dental insurance at the employee level
• Generous PTO and holiday offerings
• 401(k) Plan with company match
• Performance bonus
• Monthly cell phone stipend
• Training and career advancement opportunities including certification testing support, training, and reimbursement
• Social events and volunteering opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree