Technical Support Tech I

TEKsystems•Falls Township, PA

6d•$25 - $25•Onsite

About The Position

The IT Support Technician provides frontline technical assistance across cabling, hardware, and end-user support. You’ll install and maintain Cat5/Cat6 cabling, troubleshoot issues, and support daily operations in a fast-paced environment. This role is suited for candidates with 0–3 years of experience who are eager to grow their technical skillset.

Requirements

Cat5/Cat6 Cabling — installation, termination, testing
Excel proficiency — documentation, tracking, inventory
Certifications: CompTIA A+, Network+
Experience supporting end users via phone, email, and ticketing systems
Ability to identify, research, and resolve technical issues using established SOPs
Strong communication and teamwork skills

Nice To Haves

Experience in low-voltage cabling, telecom, data centers, construction, warehouse, manufacturing, or logistics
Familiarity with documentation systems, inventory tools, and ticketing platforms
Ability to adapt to shifting priorities and meet operational deadlines

Responsibilities

Provide technical support to end users across hardware, cabling, and connectivity issues
Respond to support requests via phone, email, and ticketing systems
Document, track, and monitor issues to ensure timely resolution
Install, terminate, and test Cat5/Cat6 cabling
Follow diagrams, work instructions, and SOPs for daily tasks
Work under direct supervision and follow established guidelines
Assist with moving, staging, and positioning IT equipment and server racks