Traveling IT Technician

VASA FITNESS•Orem, UT

5d•$25 - $28•Hybrid

About The Position

This position is for the VASA Fitness Corporate IT Service Desk. This role involves resolving technical issues, managing computer systems, and ensuring the smooth operation of our IT infrastructure. The ideal candidate will possess strong communication skills, technical expertise, and a customer-focused approach to support end-users effectively across various platforms and devices. This position requires some in-office attendance. There is frequent, required travel to local clubs and out of state to support new club openings.

Requirements

Ability to use a scissor lift
Knowledge of how to run and terminate cables
Stress tolerance
Attention to detail
Team interaction
Customer service orientation
Adaptability and learning
Problem analysis and resolution
Oral and written communication skills
Must have a valid driver's license and reliable personal vehicle to visit corporate office and local clubs as needed.
Must be able to travel to various states within the United States as needed with prior notice
Must maintain current auto insurance that meets state minimum requirements.

Nice To Haves

CompTIA A+ and Network+ Cert preferred
Customer Service experience
Computer Hardware and Software troubleshooting experience

Responsibilities

Travel to various locations to provide on-site support required to resolve issues from the IT Service Desk
Assist in the configuration and setup of new locations in various states and markets to ensure the new locations are fully operational from an IT perspective
Occasionally work with vendors on IT related tasks associated with new projects
Provide technical support to end-users via phone, email, or remote access tools, addressing hardware and software issues promptly focusing on escalated issues
Troubleshoot software problems related to operating systems such as Windows and macOS, including Microsoft Office applications
Manage computer hardware components and peripherals, ensuring proper functioning and timely repairs or replacements
Maintain and support computer networks including LAN, DNS, TCP/IP configurations, and network hardware
Support mobile devices and operating systems to ensure connectivity and security compliance
Utilize ITSM tools for ticket management and documentation of incidents
Inform management of recurring issues and redirect problems to the correct resource
Identify and escalate situations requiring urgent attention
Assist with maintaining and updating the IT knowledge base
Upkeep Inventory as hardware is issued, returned or retired
Configuration and troubleshooting of telecommunications systems
Other reasonable tasks as assigned by IT leadership