IT Support Technician Tier 2

Bay Cities Container•Pico Rivera, CA

2d•$39 - $42•Onsite

About The Position

Bay Cities has an exciting opportunity for an IT Support Technician Tier 2 at our manufacturing facility in Pico Rivera. In this role, you will troubleshoot hardware, software, and application issues for on-site and remote users; support operating systems; and assist with new user setup and orientation. You will work closely with IT, Operations, Engineering, and Maintenance to resolve issues, improve system performance, and implement enhancements. If you have strong technical skills and enjoy working across teams, we would love to hear from you.

Requirements

3+ years of experience in API development, automation, or process improvement.
Strong expertise with Microsoft 365 tools, especially Power Platform (Power Automate, Power BI, Power Apps).
Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
Proven experience in supporting IT systems. Including support of Microsoft products: Office 365, Teams, Planner, and SharePoint, PC hardware, and software.
Proficiency in troubleshooting hardware, software, and network-related issues.
Excellent analytical and problem-solving skills, with the ability to prioritize and handle multiple tasks simultaneously.
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
Self-motivated and proactive, with a commitment to continuous learning and professional development.
Willingness to work flexible shifts and schedule including weekends, nights, and holidays.
Experience troubleshooting thin clients, PCs, scanners, portable handheld terminals, laptops, tablets, cell phones, laser printers, and zebra printers.
Ability to multi-task and manage multiple customer requests.
Must be highly self-motivated and customer centric.
Ability to prioritize work based on department and manufacturing objectives.

Nice To Haves

Hands-on experience with Azure AI Foundry and/or Copilot Studio is highly desirable.
Strong knowledge of networking protocols, cybersecurity principles, and industrial communication protocols (e.g., OPC UA, MQTT, Modbus, Profibus) is preferred.
Network + Certification or equivalent experience/knowledge.
Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is desirable.
Relevant certifications (e.g., Cisco, Microsoft, CompTIA, A+ Certified) is preferred.
Experience in a manufacturing or industrial environment is a plus.
Familiarity with automation and control systems, such as SCADA, PLCs, and HMIs is a plus.
Inventory management skills is a plus.
SQL experience is a plus.
Esko WebCenter, Esko Automation Engine experience is a plus.
Amtech ERP experience is a plus.
AI Tools experience is a plus.

Responsibilities

Provide technical support and troubleshooting for IT systems, including hardware, software, servers, network infrastructure.
Monitor and maintain the availability, performance, and security of IT systems to ensure 99.9% uptime.
Collaborate with IT Team to design, implement, and support system integration and data exchange between various platforms.
Assist in the configuration and maintenance of servers, workstations, and networking equipment.
Participate in the planning and execution of system upgrades, migrations, and deployments.
Maintains LAN including: administering file backup system, maintaining security and file structures.
Monitors performance and utilization of all servers ensuring efficient operation and data protection.
Conduct routine system audits to ensure compliance with security and regulatory standards.
Develop and maintain system documentation, including user guides, troubleshooting procedures, and technical specifications.
Maintains documentation and licensure records for all purchased software.
Stays current on all software and ensures upgrades are obtained and properly installed.
Maintains detailed records of equipment, hardware and configurations.
Plans and implements upgrades and maintenance of existing hardware as projected and approved.
Evaluates user needs, orders approved equipment/software and configures/installs new hardware.
Provides customer centered support to all users on all software applications to include routine training as well as troubleshooting and correcting software problems and support to end-users on system functionalities and features.
Educates users to reduce reoccurring issues by offering solutions to problems in a proactive way.
Assists with programming copiers for scanning and emailing documents.
Escalate critical issues to appropriate teams and actively participate in their resolution.
Researches, recommends, and implements new software.
Stay up to date with emerging technologies, industry trends, and best practices in IT systems.
Stays current on available network products, services and technology and makes recommendations to ensure network is efficient and reliable.
Performs other duties as assigned.
Leverage Azure AI Foundry and Copilot Studio to implement AI-powered solutions, enabling predictive insights and decision-making.
Create and deploy solutions using Power Automate, Power BI, and Power Apps to enhance productivity and streamline processes.