IT Cinema Tier 2 Support Technician I

Regal•Knoxville, TN

3d•Hybrid

About The Position

This role is based in Dallas, TX and is hybrid. If you enjoy hands-on technology work and want to play a direct role in bringing the moviegoing experience to life, this could be a great fit. As an IT Cinema Tier 2 Support Technician I, you’ll support the systems that power our theatres while also helping lead the IT side of exciting projects like new cinema openings, upgrades, and remodels. In this role, you’ll combine troubleshooting, project coordination, and collaboration to keep our cinema technology running smoothly. You’ll partner with internal teams and vendors, solve complex technical issues, and help ensure every theatre is set up for success.

Requirements

Hands-on experience supporting IT infrastructure, hardware, and software in a technical environment
Comfortable managing multiple priorities and working both independently and as part of a team
Able to troubleshoot issues, think critically, and make decisions—even in high-pressure situations
Communicate clearly with both technical and non-technical partners
Open to travel and adapt to changing project needs

Responsibilities

Support cinema technology by troubleshooting hardware and software issues and responding to technical incidents
Lead the IT scope of projects including theatre openings, remodels, and closures, ensuring timelines and standards are met
Coordinate with vendors and internal teams on equipment installs, cabling, and system configurations
Monitor system performance, document updates, and ensure systems meet service level expectations
Collaborate across IT teams to improve processes, maintain infrastructure, and support ongoing operations