IT Support Technician II

Farah & Farah•Orlando, FL

2d•Onsite

About The Position

We are seeking a skilled IT Support Technician II to join our team and provide both deskside and remote IT support. The ideal candidate will have at least 3+ years of experience troubleshooting hardware, software, and network issues in a fast-paced environment. This role requires strong problem-solving skills, excellent customer service, and the ability to support end-users at various levels of technical proficiency.

Requirements

3+ years of hands-on experience providing deskside and remote IT support.
Strong troubleshooting skills with Windows 10, 11, phones and printers.
Experience supporting Microsoft 365, Active Directory, VPN, and cloud-based applications.
Familiarity with basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi, and VPN).
Proficiency with ticketing systems such as HappyFox, ServiceNow, or similar.
Knowledge of IT security best practices, including endpoint protection and MFA.
Excellent communication and customer service skills.
Ability to prioritize tasks and work independently in a fast-paced environment.

Responsibilities

Provide deskside and remote IT support to employees, troubleshooting hardware, software, and network issues.
Diagnose and resolve hardware issues for desktops, laptops, printers, and other peripherals.
Support end-users with Microsoft 365, email configuration, VPN, and cloud-based applications.
Manage Active Directory accounts, including user provisioning, password resets, and permissions management.
Assist with network troubleshooting, including Wi-Fi connectivity, VPN issues, and basic switch/router configurations.
Document technical issues and solutions in a ticketing system and ensure timely resolution.
Provide training and guidance to end-users on best IT practices and security policies.
Participate in IT projects, including system upgrades, deployments, and migrations.
Collaborate with other IT teams to escalate complex technical issues when necessary.