IT Support Technician II

Sierra Space•Centennial, CO

2d•$31 - $42

About The Position

The IT Support Technician II is responsible for providing first-level technical support to team members, ensuring the smooth operation of hardware, software, and network systems. This role is crucial in maintaining the functionality and efficiency of the IT infrastructure, delivering exceptional customer service, and supporting the overall productivity of the organization. The successful candidate will diagnose and resolve technical issues, assist with the setup and maintenance of user accounts, and participate in IT projects and initiatives. This position requires strong problem-solving skills, effective communication, and the ability to work both independently and as part of a team. In this role, you will provide first-level technical support to employees via phone, email, or in-person, ensuring timely and effective resolution of hardware, software, and network issues. You will install, configure, and maintain computer hardware, software, and peripherals while assisting in the setup and maintenance of user accounts and permissions. Documenting and tracking issues and resolutions in the ticketing system will be a key responsibility, as will escalating complex issues to higher-level support or specialized teams when necessary. Additionally, you will maintain an inventory of IT equipment and software licenses, ensuring accurate records. You will provide training and support to employees on IT-related topics, helping them effectively utilize technology. Participating in IT projects and initiatives as required, you will contribute to the organization's technological advancements. Finally, you will ensure compliance with company IT policies and procedures to maintain a secure and efficient IT environment.

Requirements

Typically 1+ years of related experience.
Intermediate technical training in computer hardware, software, and troubleshooting.
Intermediate knowledge of computer systems, ability to diagnose and resolve most hardware and software issues.
Strong problem-solving skills.
Good communication skills and customer service skills.

Nice To Haves

Certifications: CompTIA A+.
Experience with various operating systems (e.g., Windows, macOS) and software applications.
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.
Familiarity with network configurations and troubleshooting.
Experience with remote support tools and techniques.
Knowledge of IT service management (ITSM) practices and tools.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively.

Responsibilities

Provide first-level technical support to employees via phone, email, or in-person, ensuring timely and effective resolution of hardware, software, and network issues.
Install, configure, and maintain computer hardware, software, and peripherals.
Assist in the setup and maintenance of user accounts and permissions.
Document and track issues and resolutions in the ticketing system.
Escalate complex issues to higher-level support or specialized teams when necessary.
Maintain an inventory of IT equipment and software licenses, ensuring accurate records.
Provide training and support to employees on IT-related topics, helping them effectively utilize technology.
Participate in IT projects and initiatives as required.
Ensure compliance with company IT policies and procedures to maintain a secure and efficient IT environment.