IT Support Technician II
About The Position
DPP is seeking an IT Support Technician II for an opportunity with our client in the Aerospace and Defense industry. This is an onsite contract role in Englewood, CO, lasting for 12 months. As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees. You will be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing person computer, hardware, and software support and installing attendant software. You’ll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.
Requirements
- Customer/solution ownership, an overall drive for excellence.
- Team-focused with the capacity for knowledge sharing.
- Written and verbal communication skills with end users.
- Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.
- Ability to understand user and business needs and translate technical solutions.
- Basic knowledge of current IT technical standards relating to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals.
- Comprehensive troubleshooting skills of industry standard hardware and software products/services.
- Associate’s degree in a related field of study with 2 or more years of relevant experience.
- Higher education may substitute for relevant experience.
- Relevant experience may be considered in lieu of required education.
Responsibilities
- Provide computer, hardware, and software support to employees.
- Install, troubleshoot, service, and repair desktop/laptop computers and network equipment.
- Provide person computer, hardware, and software support and install attendant software.
- Investigate information, network, and communications needs of employees.
- Make recommendations regarding software and hardware purchases to meet employee needs.
Benefits
- DPP offers a range of compensation and benefits packages to our employees and their eligible dependents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
