IT Support Technician II

Jabil•Memphis, MS

8d•Onsite

About The Position

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. Provide technical support to end-users for PC, server, hardware, and software applications. This position supports a new factory startup and is expected to operate in a dynamic, fast-changing environment where systems, processes, and infrastructure are being established. The Support Technician will play a hands-on role in site IT bring-up, support early production ramp activities, and work closely with IT leadership, facilities, vendors, and manufacturing teams during startup and steady-state operations.

Requirements

5-8 years of experience, or equivalent combination of education and experience
Applicants must be legally authorized to work in the United States without current or future sponsorship by Jabil.
Applicants requiring sponsorship will not be considered.

Responsibilities

Load and verify software packages
Troubleshoot and resolve end-user issues
Install and configure PCs and peripherals
Resolve site-level incident management requests
Populate Knowledge Database and Configuration Management Database where appropriate
Emphasize management of queues and adherence to SLAs and KPIs
Install and configure PCs (imaging)
Troubleshoot basic issues with scanners (MES / SAP RF)
Provide phone-based or remote support for offsite users
Purchase software and hardware via PO process
Administer user accounts using Active Directory
Support mobile device enrollment, configuration, and basic troubleshooting (corporate smartphones and tablets)
Provide maintenance and support of Audio/Visual equipment
Perform baseline support for standard IT applications
Monitor Service Desk queues and resolve tickets in a timely manner
Install, identify, and repair hardware and peripheral components
Simulate or recreate user issues to resolve operating difficulties
Maintain inventory of computer parts and logs of repairs
Provide training and technical assistance to users
Support IT infrastructure and end-user readiness activities during factory build, commissioning, and early production ramp
Assist with initial deployment of IT equipment, workstations, printers, scanners, and shared devices across office and manufacturing floor environments
Operate effectively in a startup environment with evolving processes, incomplete documentation, and shifting priorities
Work hands-on in factory, warehouse, and construction-adjacent environments as systems and work areas are brought online
Support non-standard schedules, including extended hours or weekends, during critical startup and production milestones
Partner closely with IT leadership, facilities, manufacturing engineering, and external vendors to resolve issues impacting startup timelines
Identify gaps, risks, or recurring issues during ramp and proactively escalate or propose improvements
Participate in the exchange of ideas and information within the department
Ask questions and encourage input from team members
Provide regular updates to appropriate managers
Identify creative ways to reduce cost and improve efficiency
Drive continuous improvement through trend analysis and metrics
Ensure procedures and work instructions are efficient and not redundant
Demonstrate strong customer service and sense of urgency
Maintain discretion and confidentiality of IT systems and data
Understand and embrace business and IT strategic direction
Follow all corporate, regional, and site security, safety, and health policies