IT Support Technician II

Davis Behavioral Health • Layton, UT

3d • $55,000 - $70,000 • Hybrid

About The Position

The IT Support Technician II is responsible for the day-to-day management, maintenance, and optimization of the DBH internal IT infrastructure. This role ensures the reliability, security, and performance of systems including servers, networks, cloud services, and end-user environments. The position serves as a key technical resource, supporting staff by resolving issues, implementing solutions, and maintaining a stable and secure technology environment that enables business operations. The Support Technician proactively monitors systems, manages access and security controls, and contributes to continuous improvement through automation, documentation, and infrastructure enhancements. This role requires a balance of strong technical expertise, problem-solving ability, and customer service skills, with a focus on minimizing downtime, safeguarding data, and supporting organizational productivity.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 3+ years of experience in systems support or similar role
• Strong knowledge and experience of Windows environments.
• Experience with networking fundamentals (DNS, DHCP, VPN).
• Proficiency in Active Directory and Group Policy management, Intune is a plus.
• Familiarity with cloud platforms, primarily Microsoft 365 / Azure.
• Experience with backup and disaster recovery solutions and practices.
• Strong troubleshooting and problem-solving skills.
• Must be at least 18 years old.
• All employees at DBH must successfully pass a pre-employment criminal background check as well as a pre-employment drug screening.
• Since Davis Behavioral Health works with Federal grants the company and its employees must comply with the Federal drug laws, including no use of medical marijuana.
• Strong communication and customer service skills
• Ability to manage multiple priorities and work independently
• Attention to detail and strong organizational skills
• Proactive mindset with a focus on continuous improvement

Nice To Haves

• Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft) preferred.
• Knowledge of cybersecurity best practices and compliance standards
• Experience with endpoint management tools (Intune, SCCM, etc.)

Responsibilities

• Provide Level 2 technical support and troubleshooting for employees (hardware, software, and network issues).
• Deploy and configure new computers, workstations, laptops, monitors, printers, software, and mobile devices.
• Manage user accounts, permissions, and access controls (Active Directory, Azure AD, etc.).
• Assist with administration and maintenance of company IT systems, including servers and networks.
• Monitor system performance and report issues affecting availability and reliability to the IT Manager.
• Implement and maintain security measures, including antivirus and patch management, as assigned.
• Perform regular system backups and recovery testing as assigned.
• Document system configurations, procedures, and troubleshooting steps.
• Manage and maintain email systems, file storage, and collaboration tools.
• Assist with systems configurations and vendor coordination for medical dictation and transcription.
• Assist with systems configurations for door access control and security camera systems.
• Support IT projects, upgrades, hardware deployments, and system migrations.
• Maintain accurate inventory of IT hardware, software, and assigned equipment.
• Provide onsite technical assistance and escalate complex issues to the IT Manager as appropriate.
• Primary point of contact for IT support requests and ticket resolution and managing the ticket board.
• Coordinate and perform system deployments and implementations, and process documentation.
• Troubleshoot and resolve end-user hardware, software, and access issues.
• Perform other duties and IT projects as assigned.

Benefits

• Medical Insurance with multiple plan options - The current carrier and network is SelectHealth Share.
• High-Deductible Health Plan with a sizeable employer Health Savings Account contribution
• Dental Insurance - The current carrier and network is Delta Dental
• Vision Insurance - Offered by VSP
• Flexible Spending Account (FSA)
• Annual healthcare spending limit: $2,750
• Annual dependent care spending limit: $5,000
• Utah Retirement System participating agency
• 401(k) - DBH matches up to 2% of annual earnings
• Voluntary employee-funded options available (457 Plan Roth IRA)
• Life and Accidental Death and Dismemberment Insurance
• Basic Life and AD&D Benefit Amounts
• Employee:2x your base annual earnings, rounded to the nearest $1,000, to a maximum of $300,000
• Spouse: $10,000
• Child(ren): $5,000 on each eligible dependent child
• Voluntary Life and AD&D Insurance
• Long-term Disability
• Health Reimbursement Account offered to employees to voluntarily opt out of DBH medical and/or dental insurance
• Up to $2,860 per year contributed by DBH after required employee contribution
• Voluntary Insurance
• Voluntary Accident
• Voluntary Identity Protection
• Voluntary Critical Illness
• Employee Assistance Program (EAP) - Offered through the SelectHealth LiVe Well program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level