IT Support Technician II

Flexco • Walker, MI

8d • Onsite

About The Position

Flexco, a leading global manufacturer of conveyor system solutions, is seeking an IT Support Technician II. The ideal candidate will have a strong background in technical support, infrastructure management, hardware troubleshooting, and peripheral installations. This role is crucial in ensuring the smooth operation of our IT systems and will provide top-notch support to our internal users. The ideal candidate should have strong technical knowledge, excellent communication skills, and a passion for helping others and creating a positive user experience. This role will be based out of the Grand Rapids location. An IT Support Technician II at Flexco can expect a starting hourly range between $31.00 and $39.00 or more, depending on skills, education and experience. Internal Flexco employees must be in good standing to apply and it is expected that each employee inform their manager before applying.

Requirements

• Bachelor's degree in computer science or information technology field.
• 5 years of experience installing and maintaining Windows based Servers and various operating systems, software applications, and hardware components.
• 5 years of experience troubleshooting and maintaining PCs, laptops, and printers.
• Excellent oral and written communication skills.
• Excellent problem-solving skills and the ability to work under pressure.
• Ability to meet deadlines and manage multiple projects.
• Ability to work collaboratively with others to solve problems.

Nice To Haves

• Professional certification such as CompTIA A+, M365 Endpoint Administrator Associate or equivalent are a huge plus
• ITIL, A+, Help Desk Analyst or Field Service Technician Certification is a plus
• CCNA or Network+ Certification a plus
• Experience supporting MAC systems will be a plus

Responsibilities

• User Support and Issue Resolution via phone, email, chat, and ticketing systems.
• Incident Management
• Hardware and Software Support
• User Account Management and Access Control
• Asset Management
• Act as project lead for telecommunication, audio/visual (AV), handheld terminal and printer deployment projects.
• Research, recommend, implement, and maintain audio/visual (AV) solutions.

Benefits

• Medical (including Rx), dental, vision on day one of employment
• 401(k) with up to 8% matching funds
• 12 paid holidays per year
• 10 days of vacation and 10 days of personal time (additional time after 5 and 20 years of employment with Flexco)
• Tuition reimbursement/educational assistance
• Annual bonus, life insurance, disability insurance, vacation, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level