IT Support Technician II

Corning • Christiansburg, VA

8d • $48,691 - $66,951 • Onsite

About The Position

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Blacksburg, Virginia. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Requirements

• Proficient in time management and task prioritization
• Advanced-level English communication skills
• Strong organizational and planning skills, with the ability to handle changing priorities
• Excellent communication and interpersonal skills
• Self-starter with the ability to work effectively in a team environment and motivate others
• Hardware and software installation, troubleshooting, and support
• Basic Smart Hands and network configuration knowledge

Nice To Haves

• Associate degree preferred
• Active Directory administration
• Experience with imaging and deployment servers
• Basic knowledge management skills

Responsibilities

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (Microsoft and 3rd party)
• Troubleshooting Cisco VPN connectivity
• Remediating/minimizing anti-virus threats
• Remote connection/utilization
• Imaging and deployment server utilization
• Asset lifecycle management skills
• Various browser support (IE, Chrome, Safari, etc.)
• Installation/configuration of various software packages
• Installation/configuration of Security Software
• Printer/driver troubleshooting & installation
• IPT based Telephony Device Management
• ServiceNow (ticket management) utilization
• Deployment, configuration, and support of standard IP telephony
• Hardware ordering and inventory management
• Limited support for Mac OS and hardware
• Documentation (records) management
• On-boarding (Training) of new hires
• Conference room support
• Vendor engagement (as needed)
• Project interaction/participation
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Cross-team interaction and collaboration
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions to physically assist other IT teams
• Support 24/7 Manufacturing Operations

Benefits

• Company-wide bonuses and long-term incentives
• 100% company-paid pension benefit with fixed contributions
• Matching contributions to 401(k) savings plan
• Medical, dental, vision
• Paid parental leave
• Family building support
• Fitness
• Company-paid life insurance
• Disability
• Disease management programs
• Paid time off
• Employee Assistance Program (EAP)
• Recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree