IT Support Technician II - San Diego
About The Position
Interlaced is a cloud-focused IT, security, and AI services provider that delivers outsourced technology management to businesses. The IT Support Technician II supports end users and client technology environments, using knowledge of common business technologies and cloud infrastructure. The role requires staying current with technology trends, learning and applying new techniques and processes, and communicating technical solutions clearly to people at all levels of a client organization. This is a hybrid role involving work from Interlaced’s San Diego office, client offices, and home. The technician assists end users through remote sessions, chat, phone, and email, and may occasionally visit client offices in the San Diego area. A dedicated home-office work environment and stable internet connection are expected. The stated schedule is 8 a.m. to 5 p.m. Pacific Time, Monday through Friday, excluding holidays.
Requirements
- Knowledge of common business technologies.
- Experience working in diverse technical environments and with cloud infrastructure components.
- Technical skill set and ability to quickly incorporate new techniques and processes.
- Ability to interact professionally with people at all levels of a client’s business.
- Ability to simplify complex technical solutions and communicate them to end users.
- Dedicated working environment or home office with a stable internet connection.
- Minimum of 3 years of IT experience, ideally focused on help desk and customer support.
Nice To Haves
- Basic knowledge and proficiency in several of the following tools: Meraki, macOS, Windows Desktop OS, Microsoft Azure, Microsoft 365, Google Workspace, Slack, OneLogin, SentinelOne, SPF, DKIM, DMARC, DNS Filter, Datto/Backupify, Comet Backup, Zoom, Microsoft Teams, RingCentral, Addigy, and Microsoft Intune.
- San Diego candidates preferred.
Responsibilities
- Assist end users through remote sessions, chat, phone, and email.
- Support clients’ business technologies and cloud infrastructure components.
- Occasionally visit client offices in the San Diego area.
- Explain technical solutions clearly to end users and interact with client personnel at all organizational levels.
- Stay current with technology trends and incorporate new techniques and processes.
Benefits
- Competitive starting salary of $70,000–$80,000 annually, depending on experience.
- Interlaced company bonus program.
- Medical, vision, and dental benefits.
- Cell phone and gym reimbursement.
- 16 paid holidays annually: 6 fixed and 10 flex.
- 2 paid volunteer days annually.
- Paid vacation and sick time.
- 401(k) matching.
- Fuel reimbursement.
- Peer-to-peer bonus allowance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
