IT Support Technician II

Child Care Resource Center • San Bernardino, CA

10h • $33 • Onsite

About The Position

With minimal supervision, the IT Support Technician II provides advanced Service Desk and hands-on technical support to CCRC across more than 40 geographically dispersed operating locations throughout Los Angeles and San Bernardino counties and into Northern California. Primary service desk operations originate from the centralized Chatsworth, CA location. This role delivers high-quality technical support, independently resolves moderately complex technical issues, and supports enterprise systems and end-user technology. In addition to core service desk responsibilities, the IT Support Technician II participates in junior-level IT project work focused on delivering improved technology solutions to CCRC staff and contributes to the agency’s AI initiative - including onboarding, workflow development, and infrastructure build-out of secured LLM environments. The IT Support Technician II operates within an ITIL-based Service Management Framework to ensure timely, consistent, and customer-focused service delivery aligned with agency standards.

Requirements

• Associates degree, or High School Diploma / GED and equivalent years of education/training, in Computer Science or related field.
• Minimum of 4 years of progressive IT support experience, including at least 1 year of IT Service Desk support (phone and hands‑on) in a Windows‑based environment supporting more than 1,400 users across a geographically dispersed organization.
• Demonstrated working knowledge of Microsoft Office 365 (or newer) application suite.
• Basic understanding of computer and network operations, including local area network concepts and TCP/IP protocol.
• Hands-on experience with PC and VDI hardware troubleshooting.
• Regularly lift, move, and install computer equipment up to 40lbs, typically 1-2 hours per day.
• This position requires up to 20% travel.
• This position is expected to occasionally travel to CCRC’s offices throughout Los Angeles and San Bernardino County.
• Staff members driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver’s License and DMV clearance required.
• Background check required.
• Live Scan Clearance / DOJ Fingerprinting : For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
• Health Clearance : For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with “at risk” populations, CA Code of Regulations Title 22, §101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions: For positions where driving is required.
• Child Development Permit : For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
• CPR / Pediatric CPR certification : For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 – 1596.866)
• Federal Debarment Checks : For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)
• Credit & Bankruptcy Check: For positions with fiscal responsibility (roles with authority over financial transactions), a credit and bankruptcy check will be conducted to assess financial responsibility in alignment with agency standards and applicable laws, including the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.) and California Labor Code restrictions on credit reports (Labor Code 1025.5.)

Nice To Haves

• Familiarity with or demonstrated interest in AI tools, automation platforms, or workflow development (e.g., n8n, OpenWebUI, or similar) is a plus.
• Basic exposure to Linux/Ubuntu operating systems is a plus.
• Bachelor’s degree in Computer Science or related field.
• A+, Security+ Certifications
• Microsoft Certified Professional (current)
• ITIL Certification

Responsibilities

• Service Desk Operations and Technical Support (25%)
• Systems and Infrastructure Support (25%)
• Technical Deployment and Field Support (15%)
• IT Project Support – Junior Project Management (15%)
• Application Support and Monitoring (10%)
• AI Initiative and Emerging Technology Support (10%)

Benefits

• Medical
• Dental
• Vision
• Voluntary Life Insurance
• Basic Life Insurance
• Long Term Disability
• 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development
• Education reimbursement
• Employee Assistance and Wellness Programs
• Public Service Loan Forgiveness eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree