IT Support Technician II - San Diego

Interlaced•San Diego, CA

19d•$70,000 - $80,000•Hybrid

About The Position

Interlaced is a cloud-focused provider of modern IT, security, and AI services, delivering outsourced technology management for businesses around the world. The IT Support Technician II supports client end users and works across diverse technical environments and cloud infrastructure components. The role requires keeping current with technology trends, learning and applying new techniques and processes, and communicating clearly and personably with people at all levels of client organizations. The technician must be able to explain complex technical solutions in terms end users can understand. This full-time position is hybrid, working from Interlaced’s San Diego office, client offices, and home. Support is provided through remote sessions, chat, phone, and email, with occasional visits to San Diego-area client offices. The employee is expected to have a dedicated home office or working environment with a stable internet connection. Working hours are 8 a.m. to 5 p.m. Pacific Time, Monday through Friday, excluding holidays. San Diego candidates are preferred.

Requirements

Knowledge of common business technologies.
Experience working in diverse technical environments and with various cloud infrastructure components.
Technical skills and the ability to stay current with technology trends and quickly learn new techniques and processes.
Personable communication skills and the ability to interact with people at all levels of a client’s business.
Ability to simplify complex technical solutions and communicate them to end users.
A dedicated working environment or home office with a stable internet connection.
Minimum of 3+ years working in IT, ideally focused on help desk and customer support.

Nice To Haves

San Diego-area candidates are preferred.
Basic knowledge and proficiency in several of the following tools: Meraki, macOS, Windows Desktop OS, Microsoft Azure, Microsoft 365, Google Workspace, Slack, OneLogin, SentinelOne, SPF, DKIM, DMARC, DNS Filter, Datto / Backupify, Comet Backup, Zoom, Microsoft Teams, RingCentral, Addigy, and Microsoft Intune.

Responsibilities

Provide IT support to end users through remote sessions, chat, phone, and email.
Occasionally visit client offices in the San Diego area.
Support users in diverse technical environments and with cloud infrastructure components.
Explain technical solutions clearly to end users and interact with client personnel at all levels.
Keep up to date with technology trends and incorporate new techniques and processes.

Benefits

Competitive starting salary of $70,000–$80,000 annually, depending on experience.
Interlaced company bonus program.
Medical, vision, and dental benefits.
Cell phone and gym reimbursement.
16 paid holidays annually: 6 fixed and 10 flexible.
2 paid volunteer days annually.
Paid vacation and sick time.
401(k) matching.
Fuel reimbursement.
Peer-to-peer bonus allowance.