IT Support Technician I

Farmers National Co • Omaha, NE

1d • Onsite

About The Position

We’re looking for an IT Support Technician I to support our Information Systems team in the Omaha office. In this role, you’ll be the first point of contact for employees across the organization—troubleshooting issues, providing technical support, and helping keep our systems running smoothly. This is a great opportunity to grow your IT career in a supportive, team-oriented environment.

At Farmers National Company, we foster a collaborative, respectful, and team-focused environment where employees feel supported and valued. As an employee-owned company, we believe in shared success and encourage open communication, continuous learning, and professional growth.

Requirements

• Associate’s Degree in IT, Computer Science, or related field OR High School Diploma/GED with 4+ years of relevant experience
• 1+ year of IT Help Desk or technical support experience
• Basic knowledge of computer systems, troubleshooting, and maintenance
• Strong communication, organization, and customer service skills

Nice To Haves

• Team-oriented with a strong sense of integrity
• Reliable and accountable
• Problem-solver with a customer-first mindset
• Eager to learn and grow technical skills

Responsibilities

• Respond to IT support requests (phone, email, in-person)
• Troubleshoot hardware, software, and application issues
• Track and resolve tickets in a timely manner
• Provide technical support to employees across all departments
• Assist with installation, configuration, and maintenance of devices and systems
• Communicate clearly and professionally with users
• Participate in rotating on-call support
• Support additional IT projects as needed

Benefits

• Employee-owned company with shared success
• Collaborative, supportive team environment
• Career growth and development opportunities
• Exposure to a wide range of technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree