IT Support Technician I
About The Position
Join Pennian Bank, a growing community bank committed to delivering exceptional banking and financial services tailored to meet the evolving needs of our customers. We foster a culture of integrity, respect, and collaboration, empowering our employees to build meaningful relationships and provide outstanding service. If you are passionate about helping others and thrive in a team-oriented environment, we invite you to become a vital part of our dedicated team. Are you passionate about technology and enjoy helping people solve problems? We’re looking for a skilled and customer-focused IT Support Technician at our office in Mifflintown to serve as the first point of contact for our employees’ technical needs. In this role, you’ll play a key part in keeping our systems running smoothly and our team productive. As an IT Support Technician, you’ll be a go-to expert providing hands-on and remote technical support across the organization. You’ll troubleshoot issues, deploy equipment, and ensure our employees have the tools they need to succeed.
Requirements
- High school diploma or equivalent
- Strong technical proficiency, with working knowledge of applications and software used within the bank
- Ability to diagnose and resolve basic technical issues efficiently
- Knowledge of computer hardware and accessories, including performing minor repairs, installations, and updates
- Good understanding of computer systems, mobile devices, and related technology products
- Proficiency in hardware setup, network cabling, software installation, and upgrades
- Solid reading, writing, grammar, and math skills
- Excellent interpersonal and communication skills with a strong ability to explain technical concepts clearly
- Understanding of regulatory compliance requirements related to IT and banking operations
- Ability to lift up to 50 lbs without assistance
- Willingness to travel to branch locations as needed
Responsibilities
- Serve as the primary contact for IT support requests, diagnosing issues and escalating when needed
- Provide technical assistance for hardware, software, voice, and data communication systems
- Troubleshoot workstation issues both remotely and onsite, including travel to branch locations
- Walk users through solutions with clear, step-by-step guidance
- Assist employees with software applications and system usage
- Document issues, resolutions, and activities in help desk tools and logs
- Support deployment of new equipment, including workstation setup, phones, and training materials
- Maintain and update the company intranet as directed
- Identify opportunities to improve processes and procedures
Benefits
- Medical (including prescription), dental, and vision insurance
- Paid life, accidental death and long-term disability insurance
- Short-term disability pay
- Voluntary life insurance for employee, spouse and dependents
- Accident and cancer insurance
- 401(k) plan with company match
- Employee Stock Ownership Plan (ESOP)
- Paid time off and holidays
- Voluntary Time Off and opportunities to volunteer in the communities we serve
- Consumer loan discount and additional employee services (ex. free personal checking accounts, free safe deposit box, waivers of certain charges, etc.)
- Opportunities for career development and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
