IT Support Technician I

Altura Credit Union • Riverside, CA

6d • Hybrid

About The Position

The IT Support Technician I serves as the first point of contact for IT support, responds to user inquiries, provides assessment for problems with IT equipment and applications, maintains inventory control by tracking IT equipment and supplies, categorizes and records reported inquiries and solutions in ticket system, and escalates complex issues to elevated IT team members.

Requirements

• High school diploma or equivalent
• At least one (1) year of IT technical support experience
• Possess a valid California driver's license with a good driving record
• Available to work on Saturdays occasionally

Nice To Haves

• College degree in a relevant field, such as Computer Science, Information Technology, or Engineering, or equivalent experience
• A+ Certification or any relevant certification in Information Technology
• Proficient knowledge and experience with Microsoft 365 Office Suite
• Ability to type at least 45 WPM, and the ability to type up to 80% of the workday
• Experience in the financial industry is a plus

Responsibilities

• Phone Queue and Remote User Support
• Basic Windows OS Desktop Support and Troubleshooting
• Basic Branch and Office Equipment Support and Troubleshooting
• Maintains Inventory, IT Equipment, and supplies
• Basic Hardware and Software Support and Troubleshooting
• On-Site Branch Support

Benefits

• Vacation (10+ or Minimum Days)
• Sick (8 Days)
• Holidays (11 Days & 1/2 Day Christmas Eve)
• Birthday & Anniversary Day Off
• Specialized Paid Time Off (Jury Duty, Bereavement, etc.)
• Community Volunteer Events
• Social Events & Outings
• Event & Venue Discounts
• Competitive Pay
• Stakeholders
• 401k Dollar-for-Dollar Match up to 6% (after one year of service)
• Business Attire Allowance
• Annual Performance Review & Increase
• Wellness Incentive
• Tuition Reimbursement
• Awards, Recognitions & Incentives
• Free Checking & Savings Accounts
• Discounted Employee Loan Rates
• Kaiser and Cigna Medical & Prescription Plans
• Dental & Vision
• Fitness Challenges & Gym Access
• Onsite Wellness Programs
• Medical & Dependent Flex Spending Account
• Life & A&D Insurance
• Employee Assistance Program
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED