IT Support Technician I

U.S. District Court • Phoenix, AZ

6d • Onsite

About The Position

The United States District Court, District of Arizona is seeking an IT Support Technician I position, located in the Phoenix Office. This position is part of the consolidated Systems Technology Division and reports to the Systems Supervisor. The IT Support Technician I provides end-user support, technical assistance, and routine systems maintenance for court unit staff. The Incumbent installs and configures computer hardware and software, performs routine to moderately complex troubleshooting, and supports daily automation operations.

Requirements

• One year of specialized experience. Specialized experience is defined as progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.

Nice To Haves

• Strong experience delivering high quality end user and automation support to a large user population in a fast paced, technically diverse environment.
• Solid working knowledge of PC hardware, software, and Windows desktop operating systems in a networked Microsoft Active Directory environment.
• Experience configuring, installing, and supporting desktop, laptop, and tablet computers, as well as related peripheral devices and mobile computing devices (particularly Apple iOS devices).
• Experience providing end user support for Microsoft Office enterprise products—including Outlook/Exchange email, Office Professional, Microsoft Teams, and Office 365 applications such as OneDrive and OneNote.
• Experience supporting voice and video telecommunications technologies, such as VoIP systems and IP connected video teleconferencing hardware.
• Experience supporting audio/visual technologies.
• Strong customer service and interpersonal communication skills.
• Ability to work cooperatively with clients, team members, and managers.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to see assigned projects through to completion.
• Experience in a federal court environment.
• Experience with specialized applications used by the federal courts.
• A bachelor’s degree.

Responsibilities

• Provide information, assistance, and customer support to court staff via the IT helpdesk.
• Troubleshoot routine to moderately complex hardware, software, and application issues, including those resolved over the phone or requiring in-person support.
• Assist users with access issues, including web-based applications, word processing, data entry systems, and other court-supported software.
• Distribute, install, and configure new hardware such as PCs, laptops, printers, mobile devices, and related peripherals.
• Install, configure, and test new software applications.
• Perform routine troubleshooting, repair, and configuration of hardware and software.
• Prepare and maintain documentation for local programs, including user guides, cheat sheets, and forms.
• Provide end-user training as needed.
• Maintain an up-to-date inventory of computer equipment in accordance with policies and regulations.
• Provide input and recommendations regarding IT-related projects and improvements.
• Assist with office and chambers moves including disconnecting, transporting, and reconnecting equipment.
• Travel to divisional offices and other locations as required to provide technical support.
• Perform other automation-related duties as assigned.

Benefits

• Employees of the U.S. District Court are entitled to substantially the same benefits as other Federal Government employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level