IT Support Technician I

Cascade Management•Tigard, OR

1d•Onsite

About The Position

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values. Cascade Management’s Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive. The IT Support Tech I under direct supervision, installs, maintains, tests and repairs systems and networks. This position performs a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provides support to staff on all company-supported applications, utilizing basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the Cascade Team. Troubleshoots computer problems, determines source, and advises on appropriate action. Completes application project-based work. Performs responsibilities in accordance with all company standards, policies, and procedures.

Requirements

High school diploma or GED; at least 12 months of experience directly related to the duties and responsibilities specified
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year to year basis.
Knowledge of a wide range of computer systems, software, applications, hardware, networking and communications necessary
1-3 years direct help desk experience
Ability to communicate technical information to a nontechnical personnel.
Excellent written and oral communication skills as well as listening skills and interpersonal skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be able to provide effective change-management skills with regard to technology upgrades that will effectuate change to support the client goals.
Ability to analyze and resolve basic problems, specific to technology and computers.
Ability to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
Valid Driver’s License is required.
Knowledge of computer and/or network security systems, applications, procedures, and techniques.
Ability to identify, troubleshoot, and resolve computer system malfunctions.
Time management, analytical, and organizational skills.
Ability to prioritize multiple projects and meet strict deadlines.
Ability to learn new systems and applications.

Responsibilities

Performs basic problem solving and assistance on various software applications and hardware systems for department users and/or the clients.
Manage, resolve and track Help Desk user tickets for all Tier 1 issues, and communicates all Tier 2 issues to next level IT Support Tech 2.
Provide individual instruction and/or training to users on new or updated technologies. May train student employees.
Performs routine technical assistance and maintenance duties.
Maintains and updates record keeping system; may document projects and maintain user instructions.
Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.
May input billing information into a record keeping system.
Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and basic network failures and conflicts.
Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
Assists with research and development initiatives and in the implementation of new technologies with low to moderate scope and impact.
Travel to on-site locations for end user support or new office set up as necessary.
Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices (remote access and in person).
Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
Perform other duties as assigned