IT Support Technician I
About The Position
We are seeking a dedicated IT Support Technician to join our team in providing exceptional technical support within our healthcare organization. The ideal candidate will possess a robust blend of technical expertise and soft skills, ensuring a secure and efficient IT environment while delivering excellent customer service. This may include diagnosis and troubleshooting of all organizational software, hardware, and mobile devices. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support.
Requirements
- Basic knowledge of end-user computing, network-based PC/workstation systems, and hardware
- Strong communication skills
- Analytical abilities and decisiveness
Nice To Haves
- Diagnosis and troubleshooting of all organizational software, hardware, and mobile devices
- Potential after-hours support requirements
Responsibilities
- Primary responsibility will be to cover remote sites and help with hospital issues.
- Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
- Basic knowledge of end-user computing, network-based PC/workstation systems, and hardware
- Collaborate with other members of the IT team to develop and implement new technologies
- Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues
- Ensure data security and compliance with healthcare regulations
- Basic understanding application, and end user workflows
- Strong communication skills
- Analytical abilities and decisiveness
- Responsible for maintaining and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition
- Perform basic to moderate configuration and repair of end user equipment, peripherals and mobile devices
- Responsible for partnering with the business units supported to understand the business impact of support issues
- Restoration and migration of user data
- Video Conference room equipment support and meeting support
- Potential after-hours support requirements
- Train end users on technology best practices
- Respond to all email, phone calls and service assignments in a timely manner
- Responsible for owning and supporting various applications in the CMDB
- Responsible for managing assets information, validation and conducting audits in the CMDB
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
