IT Support I

Freedom First Credit Union • Roanoke, VA

2d • Onsite

About The Position

Ready to jump‑start your IT career? Join us and help keep our systems running smoothly while building real‑world experience in hardware, software, troubleshooting, and support. If you’re eager to learn, ready to solve problems, and excited to support a team that counts on you—this is your moment. Apply now.

Role:
To provide IT Help Desk support services to staff and in-directly to members. Setup and maintain PCs, resolve basic Help Desk requests and provide telephone support.

Requirements

• One month to twelve months of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Experience in PC usage and hardware/software support.
• Must be able to install, troubleshoot, and support personal computers, monitors and printers.
• Must be able to use Microsoft Word and Excel.

Nice To Haves

• Windows Desktop, Windows Server, and Cloud Computing experience is a plus.

Responsibilities

• Complete daily processing of incoming/outgoing files and reports per documented procedures.
• Installs, supports and configures computer hardware.
• Diagnose and solve hardware/software faults.
• Assists in development of internal documentation of procedures for development, troubleshooting and use of PC & data processing system applications
• Log, resolve and appropriately escalate employee trouble tickets while analyzing calls and tickets to spot trends and underlying issues.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree