IT Support Technician 2, Information Services Division, Statewide

State of Washington•Multiple Locations Statewide, WA

About The Position

The Washington State Office of the Attorney General is recruiting a permanent, full-time IT Support Technician 2 for its Information Services Division. The position is part of the Desktop Support Services team, which provides technical support for AGO laptops and devices and troubleshoots approved software applications and computer-related hardware. The role is under general supervision and reports to the Desktop Support Services Supervisor. Positions may be based in Tumwater, Seattle, or Spokane, Washington, and the recruitment may be used to fill multiple openings. The technician serves as a second point of contact for diagnostic and support services, including agency-standard applications, remote and network access, fleet management, hardware repairs, computer deployments, and deployment support. The role independently supports an assigned regional area and provides on-site assistance to AGO staff as they transition to new technology. This may require overnight stays elsewhere in the state. The position is not union-represented. The advertised annual salary range is $50,412–$67,704. Base pay may vary based on the selected candidate’s job-related knowledge, skills, and experience; employees assigned to the Seattle office receive an additional 5% King County location-pay stipend.

Requirements

High school diploma or equivalent.
Two years of experience in information technology-related activities, such as systems administration, installing and maintaining hardware and software, troubleshooting peripherals, or basic networking connectivity, infrastructure, and telecommunications knowledge.
Valid, non-probationary Washington State driver’s license to legally operate state vehicles.
Ability to pass a fingerprint-based criminal background check before an offer; additional background checks are required every five years during employment.
Applicants must submit a letter of interest describing their qualifications and a current resume detailing experience and education, in addition to completing the online application.

Nice To Haves

Six months or more of experience working in a law firm environment.

Responsibilities

Provide second-level diagnostic and support services for agency-standard applications, remote access, network access, fleet management, hardware repairs, computer deployments, and general deployment support.
Troubleshoot Windows settings and applications at the second level.
Configure and deploy laptops, peripheral devices, phones, and other hardware at AGO locations statewide.
Maintain network adapters and peripherals, and activate network ports.
Perform routine analysis, configuration, and documentation of telephone systems.
Provide on-site customer support to AGO staff transitioning to new technology, including travel that may require overnight stays elsewhere in the state.
Provide technical and customer support for conference room technology.
Decommission legacy hardware and assist with other post-deployment efforts.
Keep the AGO inventory system current with the locations of tracked assets.
Independently provide support for an assigned regional area of responsibility.

Benefits

Medical, dental, and vision coverage for employees and dependents.
Vacation, sick, and other leave.
11 paid holidays per year.
Public Employees Retirement System (PERS) plans.
Life insurance.
Dependent Care Assistance.
Flexible Spending Accounts.
Public Service Loan Forgiveness.
Tuition waiver.
Deferred compensation.
Employee Recognition Leave.
Flexible schedules and part-time or hybrid telework options.
Wellness Program.
Infants in the Workplace Program.
Employee Assistance Program, including counseling, webinars, and other cost-free support resources.
Employee-driven affinity groups.
Professional development and growth opportunities.