IT Support Technician 2, Information Services Division, Tumwater
About The Position
The Washington State Office of the Attorney General is recruiting a permanent, full-time IT Support Technician 2 for the Information Services Division in Tumwater, Washington. The position is part of the System Operations (SysOps) team, reports to the SysOps supervisor, and supports a range of commercial off-the-shelf (COTS) and software-as-a-service (SaaS) applications. Team members have primary areas of responsibility and cross-train in internal duties. The role provides customer and technical support for software, hardware, device deployments, and conference room technology. Work includes fulfilling customer requests, installing software and managing licenses, preparing and configuring devices, and applying established solutions to endpoint issues affecting updates, patching, or encryption compliance. The technician follows applicable standard procedures, Washington Administrative Code (WAC), Revised Code of Washington (RCW), and agency policy. Travel may be required to conduct work activities. The position is not union-represented. The salary range is $50,412–$67,704 annually; the base pay offered may vary based on internal equity and the selected candidate’s job-related knowledge, skills, and experience.
Requirements
- High school diploma or equivalent.
- Two years of experience in information technology-related activities, such as systems administration, installing and maintaining hardware and software, troubleshooting peripherals, or basic knowledge of networking connectivity, infrastructure, or telecommunications.
- Six months of experience working in a law firm environment.
- Ability to travel when needed to conduct work activities.
Responsibilities
- Provide customer support for software, hardware, and other deployments performed by Information Services Division teams or as part of a project.
- Support device deployments and customer-requested device trades; image devices, migrate customer settings, install software, and assist users with setup questions.
- Process customer requests assigned to the System Operations team.
- Install software and manage software licenses as part of the installation process.
- Apply known remediation solutions to endpoint issues that prevent device feature updates, patching, or encryption compliance; seek guidance or reimage devices when known solutions do not resolve the issues.
- Provide technical and customer support for conference room technology.
- Apply standard procedures, WACs, RCWs, and agency policy to job tasks.
Benefits
- Medical, dental, and vision coverage for employees and dependents.
- Vacation, sick, and other leave.
- 11 paid holidays per year.
- Public Employees Retirement System (PERS) plans.
- Life insurance.
- Dependent Care Assistance.
- Flexible Spending Accounts.
- Public Service Loan Forgiveness.
- Tuition waiver.
- Deferred compensation.
- Employee Recognition Leave.
- Flexible schedules and part-time/hybrid telework options.
- Wellness Program.
- Infants in the Workplace Program.
- Employee Assistance Program, including counseling, webinars, and other cost-free support resources.
- Employee-driven affinity groups, including Bereavement, Elder Care, Parenting, POC, LGBTQ+, and Veterans groups.
- Professional development and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
