IT Support Technician 1 | TSD Interns (Multiple Positions)

State of Washington•Multiple Locations - Western Washington, WA

9h•Onsite

About The Position

The Washington State Department of Transportation (WSDOT) is seeking several motivated and customer-focused IT Support Technician 1 Interns to support the Technology Services Division (TSD) while gaining hands-on experience in a professional IT environment. The Olympic Southwest (OSW) positions support regional Help Desk, Service Desk, and Workstation Support teams by serving as a first point of contact for customers and performing routine technical support tasks under close supervision in support of agency operations. The Headquarters (HQ) positions support TSD regional teams and agency customers across various WSDOT business units while providing enriching experiences through meaningful project work, field visits, and collaboration with IT professionals throughout the agency. Both positions provide valuable exposure to WSDOT technologies, practices, customer service expectations, and organizational culture. Strong candidates will possess effective communication and customer service skills, basic technical troubleshooting abilities, willingness to learn, and the ability to work collaboratively in a team environment.

Requirements

Currently enrolled in a full-time, or recent graduate of, a post-secondary IT-related academic degree program.
Exhibits enthusiasm for learning WSDOT specific IT concepts and skills and serving agency customers.
Consideration for health and safety that align with WSDOT standards (i.e. Take Two).
Demonstrated commitment to integrity, ethical conduct, accountability, and professionalism in the workplace.
Exceptional verbal and written communication skills, with ability to convey technical information to diverse audiences.
Actively demonstrates a commitment to learning and growth.
Takes action to meet the needs of others.
At least 18 years old on or before June 1, 2026.
Ability to maneuver and transport various materials and/or equipment weighing up to 50 pounds.

Nice To Haves

Familiarity with information security standards, practices, and the importance of protecting organizational data and systems.
Familiarity with project management concepts, including planning, organization, prioritization, and supporting project activities or deliverables.
Demonstrated ability to follow established processes, maintain organized workflows, and support process-oriented work environments.

Responsibilities

Assist in maintaining and resolving hardware and software problems by replacing components using specialized technical tools, and tests equipment to diagnose and resolve faults.
Assist in maintaining incidents and requests status through WSDOT IT Service Management (ITSM) system.
Install and reload software or reconfigure systems as required either via phone, physical visit, or remote access collaboration methods with customer.
Assist with imaging desktop and laptop workstations using established WSDOT procedures and documented instructions.
Perform basic digital sanitation of workstation storage devices using approved tools and checklists, under guidance.
Assist with generating and filing certificates of sanitization following established processes.
Travel with or at the direction of assigned staff to WSDOT support locations and assist with documenting IT-relevant spaces using approved tools.
Assist with identifying and documenting visible IT and network asset information, including asset tags, equipment types, locations, and general condition.