IT Support Tech L1

Guardian Tax•Chandler, AZ

1d•Onsite

About The Position

Guardian Tax is seeking a reliable and tech-savvy IT Support Technician to join our in-office team in Chandler, AZ. If you enjoy troubleshooting technical issues, supporting end-users, and working with systems and hardware in a fast-paced environment, this is a great opportunity to continue building your IT career within a collaborative, team-focused workplace.

Requirements

1+ year of IT support experience
Help desk experience required
Computer Science degree or related technical degree required
Experience working with ticketing or IT service management systems
Working knowledge of Google Workspace (Gmail, Groups, Admin Console)
Familiarity with VoIP systems such as RingCentral and cloud-based CRM platforms
Comfortable setting up computers, printers, and basic networking equipment
Strong attention to detail and organizational skills
Clear communication skills and a positive, team-oriented attitude
Eagerness to learn and grow in a technology-driven environment

Nice To Haves

Scripting or automation experience (PowerShell, Bash, Python, etc.)

Responsibilities

Set up, configure, and maintain Windows and macOS computers for new and current staff
Troubleshoot hardware, software, printer, and connectivity issues
Provide day-to-day in-office help desk support for team members
Respond to and resolve helpdesk tickets in a timely and professional manner
Assist with employee onboarding and offboarding, including user accounts, permissions, and system access
Assist employees with password resets, software access, and system navigation
Manage user seats across CRM systems, RingCentral, and other SaaS platforms
Administer Google Workspace (Gmail, Drive, Groups, Admin Console, security settings)
Track and organize IT inventory while maintaining accurate device documentation
Utilize ticketing systems to track, prioritize, and resolve support requests