IT Support Specialist (L1 Helpdesk – Warehouse)
IntelliPro Group Inc.•Whitestown, IN
•Onsite
About The Position
As an IT Support Specialist, you will provide first-level technical support to warehouse employees and internal users. You will be the first point of contact for IT-related issues, helping ensure smooth day-to-day operations across devices, systems, and basic network connectivity. This is a hands-on role ideal for someone early in their IT career who enjoys troubleshooting, working onsite, and supporting users in a fast-paced environment.
Requirements
- 1–3 years of experience in IT support, helpdesk, or technical support
- Basic troubleshooting skills for Windows/Mac devices and common applications
- Familiarity with printers, scanners, or general hardware support
- Basic understanding of networking (Wi-Fi, VPN, connectivity issues)
- Strong communication skills and customer service mindset
- Comfortable working onsite in a warehouse environment
Nice To Haves
- Experience with ticketing systems (ServiceNow, Jira, etc.) is a plus
- Familiarity with Active Directory or Microsoft 365 is a plus
Responsibilities
- Provide L1 support for laptops, desktops, mobile devices, and printers
- Troubleshoot basic hardware, software, and connectivity issues
- Support warehouse equipment such as scanners and Zebra printers
- Assist with device setup, imaging, and user onboarding/offboarding
- Log and track tickets using a ticketing system, escalating when needed
- Provide onsite, hands-on support to resolve user issues quickly
- Follow basic IT processes and help maintain documentation
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
