IT Support & System Specialist

Mac Haik Enterprises•Houston, TX

3d•Hybrid

About The Position

The IT Support & Systems Specialist (Field POS & Network Technician) serves as a hands-on technical leader supporting daily operations across multiple restaurant locations, with a primary focus on POS systems, network infrastructure, and on-site technology. This role is critical to ensuring all systems operate reliably and efficiently, directly impacting the performance and uptime of each location. Acting as the primary liaison between restaurant staff, operations leadership, and technical systems, this position provides responsive troubleshooting, system deployments, and ongoing maintenance within a fast-paced, multi-unit environment. The role requires a high level of ownership, accountability, and the ability to independently diagnose and resolve complex technical issues in the field.

Requirements

High School Diploma or GED required
2–5+ years of hands-on IT support experience (hospitality or retail environments strongly preferred)
Experience supporting POS systems and network infrastructure, preferred experience with NCR Aloha, CompTIA Network+ / A+
Strong troubleshooting skills across hardware, software, and networking
Ability to work independently in a field-based role with required travel
Excellent communication and customer service skills
Strong organizational skills with attention to detail
Willingness to work evenings or weekends as needed based on project demands
Comfortable working in both office and field environments
Must be able to read, write, and speak English
Valid driver’s license with a clear motor vehicle record (MVR)

Nice To Haves

associate’s or bachelor’s degree in a related field preferred
NCR Aloha experience
CompTIA Network+ / A+ certification

Responsibilities

Troubleshoot, repair, and maintain POS systems (NCR Aloha highly preferred; other platforms a plus)
Provide support for restaurant technology systems, including: Manager workstations, IP phones, Network racks, switches, and routers, Printers and Kitchen Display Systems (KDS), Other IoT and back-of-house devices
Perform on-site installation, configuration, and maintenance of hardware and software
Diagnose and resolve network, connectivity, hardware, and software issues
Run, test, and terminate network cabling; patch connections to switches and panels
Program, configure, test, and deploy POS menu changes across multiple systems
Support new store openings, equipment rollouts, and system upgrades
Respond to IT support requests from restaurant managers and staff in a professional and timely manner
Build and maintain relationships with vendors, ensuring alignment with project timelines and scope of work
Communicate effectively with internal departments, including operations, facilities, accounting, and marketing
Assist with IT projects, documentation, and administrative tasks as needed
Complete required training through company learning platforms
Maintain a consistent and reliable work schedule
Perform duties safely and in accordance with company standards
Perform other duties as assigned