IT Support Specialist

Civis Analytics•Chicago, IL

6h•Onsite

About The Position

At Civis Analytics, we bring objective, data-driven truth to organizational decision-making—from the boardroom to the world’s largest progressive social causes. This mission isn’t an aspiration: it’s something we see realized every day, and it brings purpose to everything we’re working on. We combine a sophisticated SaaS product with our specialized data science consultancy to empower tens of thousands of active users to make millions of data-driven decisions every month. From joining disparate data sources and automating reporting, to building more elaborate models of targeted audiences and optimizing messages for them, organizations like the Bill and Melinda Gates Foundation, the City of Boston, and iHeart Radio trust Civis’s technology to make their most critical decisions. Core to our product and consulting offerings is Civis Platform, which makes it easy to import, manage, transform, analyze, and report on data with integrated open source tools. Our customers love Civis Platform because it empowers them to focus on finding data-driven answers to their most critical questions—in other words, we empower them to run their business, rather than running a tech stack. Learn more about Civis at www.civisanalytics.com. Join Civis Analytics as an IT Support Specialist and immerse yourself in a cloud-first technology environment. We're seeking a passionate individual to address tier one and tier two technical issues, collaborating directly with employees across all departments. Your role will involve innovating our support infrastructure, providing exemplary customer service, and honing tier two ticket level skills with the opportunity to advance to tier three. If you're ready to make a significant impact in a dynamic setting, apply now to take your career to the next level at Civis!

Requirements

2+ years of IT support experience with an emphasis on Mac OS X support
Experience managing MacBooks using MDM
Excellent customer service skills
Experience providing oversight and operational management for critical IT tools
Experience with a support ticketing system
Understanding of IT and security best practices
LAN/WAN troubleshooting experience
On-site and remote support experience
Understanding of desktop automation concepts

Nice To Haves

Experience with AI tools (Claude, ChatGPT, Gemini, etc.)
Experience with Google Apps
Familiarity with a mainstream scripting language (bash, python, perl, etc.)
Vendor management and software license management experience
Experience supporting a software-as-a-service business

Responsibilities

Manage the internal IT support ticket queue, serving as the first point of contact for employees' IT needs
Administer software-as-a-service applications (Google Workspace, Atlassian Confluence and Jira, Github, LastPass Okta, Salesforce, Slack, etc.)
Manage MacBooks using mobile device management software like Iru (formerly Kandji)
Support LAN/WAN, printers, AV, and VoIP equipment in Chicago office as needed
Run technical on-boarding sessions for new employees
Maintain and improve on company’s internal knowledge base
Play a key role in enforcing our data security policies and supporting our compliance and audit standards (e.g., SOC2, FedRAMP, etc.)