IT Support Specialist

TaskUs • San Antonio, TX

1d • Onsite

About The Position

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. As an IT Support Specialist, you will provide assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You will set up all hardware (laptops, desktops) with the appropriate software for new hires and ship them in a timely manner. Your primary responsibility is to ensure that computer systems, hardware, software, and networks are operating effectively and to address any technical issues that may arise. You will serve as the first point of contact for users experiencing IT-related problems, responding to inquiries, troubleshooting issues, and resolving technical issues in a timely and efficient manner. Additionally, you will play a crucial role in maintaining system security, conducting system upgrades, and assisting with technology-related projects and initiatives. By providing reliable technical support, you enable employees to work efficiently and contribute to the overall success of the company or department.

Requirements

• Proven experience in providing technical support and troubleshooting for computer systems, software, and hardware
• Strong knowledge of operating systems such as Windows, macOS
• Understanding of computer networks, including LAN, WAN, and VPN connectivity
• Proficiency in diagnosing and resolving common software and hardware issues
• Excellent communication and customer service skills to effectively assist and communicate with end-users
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Basic knowledge of system security and data protection best practices
• Familiarity with VMWare Workspace One, Cortex XDR, MDT, Service now ticketing, ITIL (Information Technology Infrastructure Library) principles and practices
• Experience in a BPO or similar environment will be considered as a strong asset
• A bachelor's degree or equivalent in computer science, information technology, or a related field
• Relevant industry certifications, such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation Certification

Nice To Haves

• Experience in administering and supporting cloud-based services and applications
• Understanding of IT asset management and inventory control practices
• Proactive attitude towards staying updated with emerging technologies and industry trends

Responsibilities

• Provide assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues
• Set up all hardware (laptops, desktops) with the appropriate software for new hires and ship them at a timely manner
• Ensure that computer systems, hardware, software, and networks are operating effectively and to address any technical issues that may arise
• Serve as the first point of contact for users experiencing IT-related problems
• Respond to inquiries, troubleshoot issues, and resolve technical issues in a timely and efficient manner
• Maintain system security
• Conduct system upgrades
• Assist with technology-related projects and initiatives

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Inclusive environment
• Positive impact on the community
• Internal mobility
• Professional growth at all stages of an employee's career
• State-of-the-art workspaces

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees